KELLY OBI NYReviews of kellyobi.com

I should’ve read the reviews before I ordered 2 pairs of boots from this company! I had ordered some boots from here in November and they never came. I reached out to them mid December. Kelly Obi customer care sent this long message stating that the boots no longer were in stock ( even though I ordered them on pre-sale) and they will gladly refund my money. Well today is 1/2/25 and it states the money is refunded on their end but they never sent the money to my credit card! I try to be supportive to this black business because the clothes and shoes are very nice but this company is a scam! DO NOT SUPPORT THIS PLACE!

To say I’m disappointed is an understatement. I’d been in constant communication with this brand advising them that I hadn’t received any information relating to my pre-order done October 31, 2024. They graciously responded in early December stating issues with the warehouse and monies were refunded. I waited two weeks, still no refund and decided to follow up. That email has yet to be responded to, however, I did get a mass email last week regarding a fire at the warehouse and monies have been refunded. I’ve still not received that refund, This has been the absolute worst online purchase experience I’ve had by far. Because of the lack of communication and bad business practices I’m no longer interested in patronizing this business ever again. I hope the monies this company has essentially stolen from consumers is worth the ramifications that are awaiting.

DO NOT SHOP HERE. Customer funds are being held with no resolution: - Order placed: Nov 7, 2024 - Dec 28: Mass "cancellation" email - Jan 2: No refund received - Order still shows "awaiting shipment" - Multiple emails unanswered - Chat messages ignored - Gift card/store credit invalid - Customer service non-existent Previous delays were attributed to inventory issues, then a warehouse fire. I chose store credit twice to support this business. Now funds are held hostage with zero communication. Save your money and shop elsewhere. Business is not currently operational despite actively taking orders. Pros: None Cons: Takes payment without fulfilling orders Refuses refunds Ghosts customers Continues accepting new orders

Many things went wrong. I ordered twice. Once in November and once in December. Each order was “hanging” and zero processing or shipping updates. Then on 12/17 I get a weird email from a Russ who informed me that due to quality control issues, my order was cancelled. Never once offered to re-order. It’s been over two weeks and zero refund. Now let’s jump to December 28 where “the” Ms Obi sends a pathetic email announcing that ALL orders placed between October and December were automatically cancelled due to a warehouse fire!?!! Now, I’m due a second refund. But as Ms Obi stated in same email that she fired her entire customer service team, who in the heck is handling anything? She apparently can’t respond to emails let alone properly manage anything. Where is Kelly Obi?

Is anyone ever going to address my REFUND!!! I guess I have to report this to consumer affairs!!!! SAD 😢- that YOU are going to hold on to our money & act like we never existed!!!! You started your company back up like you didn’t SCAM A whole lot of PEOPLE!!!!!!!!!!! In your so call newsletter update YOU stated YOU sent refunds. I have YET to receive mine!!!!!!!!! So WHAT did you do with our money!!!!!!!!!!!!!

I ordered a top for Christmas and I received an email stating it was canceled per my request! I never canceled it. And I still haven't received my refund. I've emailed them twice, and no response

It pains me to write this review as I’ve been rolling long with these ladies since they were Seouk & Sepia. When they came back as Kelly Obie, I was beyond excited and ordered and received all of my items up until 4th quarter of this year. Something happened. Now I eventually got everything but ordered back in October. I pray that you all can fix this and get back on track as your offerings are very unique and the prices were amazing. My only recommendation is that in business you never go ghost. You do better delivering bad news vs no news at all. Be well and #standonbusiness

Just filed BBB Complaint. Do NOT shop here. They are about to go out of business. I ordered 1 time (took 2 months to get) and had to return an item bc it was too big. Fine, i opted for store credit and they gave extra $20 if I did. After getting a digital gift card via email i ordered a couple more items on 11/12/24 and paid an extra $16 on my debit card. As of 12/29 the order was cancelled and a regund was given back to the gift card and debit. Now the kicker here is when I finally found the email with the digital gift card and click check balance it says its an error. Then I lost my debit card in Nov also so its invalid. I replied to them very frustrated with no response yet but a sob story email comes about all their issues their having.... if u have any sense do NOT buy from them! I should have listened to the reviews smdh.