All States Car ShippingReviews of keepmovinglogistics.net

On 1/22/25, I contacted Keep Moving Logistic to ship my car from Tacoma to Houston. I was quoted $825, incl. tax and that there were no hidden fees. There was no mention of this being an estimated price. I agreed to the price and the agent sent me a contract to review and sign. The cover of the contract stated the following: $150 when placing order and $675, cash on delivery. Total Tariff: $825.00 (no mention of an estimated price). The back of the page has lengthy terms and conditions, which include a statement that "While every effort will be made to confirm a driver for the estimated date and price, no guarantee of pick-up or delivery date can be made." I read this as they could not guarantee a delivery pick-up or date, but, before signing, I contacted my Agent to be clear this was not estimated. He confirmed in writing that it was not estimated. Moments after I sent an email with the signed contract, I received a receipt that listed Door to Door Est. $ 825.00 and if I had any questions call or text. I immediately contacted my agent and questioned the "est" $825, and he confirmed to me in writing, my price was $825. The next morning, he called to arrange for a pickup and told me it would be $1445. I reminded him that I was quoted $825 yesterday and that he confirmed that was all I would have to pay. After much back and forth, he agreed to cancel my order & refund my $175 deposit. On 1/29/25 my agent sent a text saying that it would be another 2-3 days to process the refund. On 2/10/25 I called the General Manager about the refund. My calls were disconnected. I finally texted the General Manager that I would begin filing my complaints at 3pm if I did not receive the refund I was promised. The Manager texted back cautioning me not to forward my complaints because I had signed a contract and they had done their job, but he would contact his higher mngmt team to see if anything could be done. They claimed they sent me a refund but that was untrue. I filed a complaint with the Better Business Bureau, which I learned had over 10 similar bait and switch complaints against this company. No refund was received, and I ended up driving the vehicle myself.

I usually don’t write reviews, but I felt compelled to share my experience because of Mike. From the very first call, Mike was patient, professional, and incredibly reassuring. He explained every step of the process in detail, answered all my questions, and made sure I understood everything clearly. What stood out the most was his honesty and transparency — qualities that are very rare to find in this industry. Mike went above and beyond to secure the best rate for me, kept me updated throughout the process, and made me feel like my shipment was his top priority. He wasn’t just doing a job; he truly cared about making the experience smooth and stress-free for me. Even when I had concerns or doubts, Mike handled them with patience and kindness, never once making me feel rushed or pressured. It’s rare to come across someone who combines professionalism with such a personal touch. Mike is a true asset to Keep Moving Logistics, and I would recommend him to anyone who wants not only reliable service but also peace of mind. Thank you, Mike, for making what could have been a stressful experience into something seamless and pleasant. I’ll definitely work with you again for any future shipments.

This is my 3rd time using this company and by far the worst experience this time around. I am currently still waiting on my car to be shipped to me the representative at keep moving and the driver are not answering my calls they have had my car since Tuesday 9/2 afternoon. I was told I would have my car yesterday 9/5 around noon and close to noon when I called them because they have not been in contact with me at all they then tell me the driver axle went out in STL not sure why they’re using trucks that has issues to start and that I would be getting my car today 9/6 at 4pm and now they are not answering and my car is supposed to be to me now. I will never use this company ever again it always seems to be an issue but this is the worst service ever.

They informed me from start to finish. I ask for my car to be delivered on a specific date and they made good on their promise. Thank you Mike John really appreciate

I had a great experience with Mike John.

Advised by phone that I could get car shipped for $599, then wanted $999 day of shipping. Classic bait and switch. Look at reviews here and you will see that they do this often. Dishonest company, Avoid ***if you were truly sorry , KEVIN , you would stop trying to deceive people. There are many reviews here and online showing a clear pattern is KeepMoving Logistics deceiving people and not delivering as promised

Elisa Martin was polite and helpful and came through with what I needed. Of course the actual price to ship a car is twice as much as the initial quote. But that doesn't reflect poorly on Elisa or on keep moving, it's the way the whole shipping industry is. And it leaves the brokers with no choice but to give quotes that they know are unrealisticly low. Because if they quoted the actual cost people that don't know any better would sign with the broker that tells them the lowest price, even though in reality you can't possibly expect to have a car shipped cross country for anything less than a thousand at least. Elisa's broker fee of $150 is a very fair rate. And she did her job well. There was confusion about my 3000gt being operational or not, and she was able to go get me a carrier at the last minute. The cost was 1,345$. Which is not cheap but it is a fair price to ship a car without keys from farm country Illinois to Los Angeles California.

we made a contract with them, they took 100$ deposit money, couldn't find driver, and i wanted to change my broker, but they didn't return money, don't work with them, they will attract with low cost, but they can't find you driver