All States Car ShippingReviews of keepmovinglogistics.net

Response from All States Car ShippingNov 27, 2025

We are sorry to hear about your experience and appreciate you bringing this to our attention. This is definitely not the level of service we aim to provide. To clarify, no order with our company can be dispatched or processed without the customer’s approval of the final rate and terms. If a carrier becomes unavailable due to mechanical issues, weather, or route changes, updated options may be presented — but it is always the customer’s choice to proceed or decline. We do not increase pricing without notification and authorization, and cancellation fees are only applied after a carrier has been assigned and work has been initiated on the shipment. We would like to review your order details to understand exactly what happened and ensure this matter is handled correctly. Unfortunately, we are unable to locate your information based solely on this review. Please contact our support team with your order number so we can investigate and work toward a resolution. We take customer concerns seriously and appreciate the opportunity to address this directly and professionally. — KeepMoving Logistics Support Team

Response from All States Car ShippingNov 21, 2025

We want to clarify that we never intend for any customer to experience delays or confusion regarding their transport or refund. Your refund is already being processed on our end, and we are reviewing your case to ensure it is completed promptly. Our support team will reach out to you directly to confirm the status and provide any additional information you may need. Regarding the concern about other reviews, we assure you that all customer feedback on our page is genuine. We take every review—positive or negative—seriously and use it to improve our service.

Response from All States Car ShippingNov 21, 2025

Thank you for sharing your feedback, and we're sorry to hear about your experience. Our goal is always to provide clear communication and reliable service, and we regret that you felt frustrated during the process. We understand your concern regarding the final cost and the deposit, and we apologize for any delay in responding to your questions. A member of our team is reviewing your case, and we will be reaching out directly to ensure all of your concerns are addressed and that you receive a clear resolution. We appreciate your feedback and the opportunity to improve our service.

Response from All States Car ShippingNov 21, 2025

We take allegations like this very seriously. The experience you described does not reflect the standards we expect from our team or the level of service we aim to provide. We are currently reviewing your case internally to understand exactly what occurred and to address any misconduct or miscommunication that may have taken place. Regarding your pricing concerns, contract cancellation, and the request for documentation, we want to clarify this properly and ensure you receive all records associated with your transport. Our support team will be reaching out to you directly so we can verify the details, provide any missing documentation, and work toward a fair resolution. We value your feedback, and we appreciate you bringing this to our attention so we can address the issue promptly.

Response from All States Car ShippingNov 21, 2025

We're thrilled to receive your positive review for KeepMoving Logistics. Your support is greatly appreciated, and we look forward to serving you again soon.

Response from All States Car ShippingNov 27, 2025

Thank you for taking the time to share your feedback. We’re sorry to hear there was a misunderstanding during your transport process — that’s never the experience we aim to deliver. Our team reviews all order details, routes, and carrier availability with customers before pickup, and no shipment moves forward without your authorization. Pricing is always communicated prior to dispatch, and if any changes are required due to route, vehicle details, or carrier availability, customers are notified before confirming the booking. We’d like to review your order directly to understand what happened and ensure this is resolved properly. Since we are unable to verify your identity from this review, please reach out to our support team with your name or order number so we can investigate and assist you right away. Your satisfaction matters to us, and we appreciate the opportunity to clarify any confusion. — KeepMoving Logistics Support Team

Response from All States Car ShippingNov 27, 2025

Thank you for your feedback. We’re concerned to hear this, as our process is fully transparent — no order is finalized without the customer reviewing and agreeing to the terms first. We make sure every client understands the cost before any payment is made. It seems there may have been a misunderstanding, and we attempted to reach you for clarification but were unable to connect. Please reach out with your name or reference number so we can look into this and resolve it properly. — KeepMoving Logistics Support Team

Response from All States Car ShippingOct 27, 2025

We requested additional details from this reviewer through the “Request Information” option to verify their experience with our company, but we haven’t received any response. We also do not recognize this customer in our records. Therefore, we kindly ask that this review be removed from our profile until the reviewer provides sufficient information confirming that they have had an experience with our business. Thank you for your understanding.