KD Smart ChairReviews of kdsmartchair.com

Ordering the original chair, I experienced no problems and was very happy with the purchase. It is heavy but my mom uses it around her senior community so folding up and lifting into a car isn't what we use it for. The problem I have is with ordering replacement parts. The arm rests are not made very sturdy so pieces of the foam cushion started breaking off almost immediately. I ordered replacement arm rests in July and had my credit card charged immediately upon ordering. I called August 6th to get a status on the order and was told it would be another week. It has now been 2 1/2 weeks since that phone call and still no arm rests. I tried calling to cancel my order but now only get a busy signal every time I call so I sent an email to customer service. I don't know what has happened to this company since we ordered the original chair but customer service and communication is non-existent now. Very disappointed.

I’ve been dealing with KD Smart Chair for years now. Their chairs are VERY reliable and their customer service department is top notch!! I love KD!!👍🏼

It'll soon be a month and I'm yet to receive my order, a courtesy call from the vender would have been ok also.

I ordered a joystick for my chair in early June. Paid for it right away and they took the money right away. Here we are 2 1/2 months later, during which time they have received a shipment of joysticks, and I have not received my joystick. When I called to find out what was going on with my order I was told that it was not shipped from the last batch and I would have to wait at least another 2 weeks for the next batch. Maybe I would be lucky to get it then. I find this practice unacceptable. Now you decide for yourself

Can't rate it yet, I haven't gotten my order yet and it's been over 20 days which is very disappointing since my mom is with out powered chair while we wait. Lenny in customer service was very kind when I inquired about how long it would take.

Got the products sooner than we expected which was great because we needed them ASAP

Part available online but never received, paid 200 plus but will someday arrived after a month and some.

I have no problem with the chair . I love the chair and I depend on it . However I needed a part and was not kept up-to-date on my problem . I was told that either a new part or new chair would be sent to me . So far I have not been served very well . I will not stop until I am fully satisfied even if I need an attorney . I am tired of companies throwing people aside after the sell !!!!!