KD Smart ChairReviews of kdsmartchair.com

ive had a kd smart chair before, and it worked great I repacked the joystick and it came in a timely matter, I ordered a new chair because my old one was so broken u from an accident I ordered it on agate 21st and I'm still waiting for shipment information apparently there is only one person(Lenny) working the customer service every time I contacted him I would always get the same response we will have your shipment information with in a week or so the last time I contacted him i didn't even get a reply email they're horrible when it comes to customer service and I can't even get refund because no one is responding, I'm surprised more people haven't taken legal action

I ordered the chair on September 25th 2019. I still have no shipping date or any update . Its been 22 days. At this point I would rather have my money refunded.

Ordered 2 back wheels on Monday at 11:00 am and they couldn’t get the Order out until Wednesday. I paid $75 extra for FedEx - should have received it Wednesday but it did t arrive until Friday. They never answer the phone and apparently there is only 1 person working - quite a shoestring operation. Lenny promised me some $ refund for the problems and when I followed up a week later he said the office was off for a Jewish holiday and it would be right out. Still nothing - what a bad operation all the way around.

My wheelchair quit working and I ask to borrow a joystick and CPU to determine What the problem was since the I couldn’t get someone to come to the house through Smart Chair. Smart chair claimed a two week delivery on These parts, but I am still waiting after three weeks. While I like the Smart chair, if anything goes Wrong, their service support is the worst i Have ever experienced! I would not recommend it to anyone because of the above!

Ordered replacement batteries 3 weeks ago & haven't had a notice that they shipped. Sent an email inquiring & no response yet.

8" wheels should be delivered with new screws. By the way, the screws are difficult to unscrew and could be easily damaged during the process. We had to buy a new set of screws and replace the original ones

Worked as expected

We have been waiting for ONE MONTH for a part for a chair under warranty. You should not be selling Products this way in the US.