KBDfansReviews of kbdfans.com

Wide range of products with extremely fast shipping from China to EU within 5 days. The Customer Service was extremely helpful when I asked if I could add products to my existed order to avoid paying shipping double and even reminded me that the products I wanted to add and pay for, were in a bundle which I purchased they helped me to avoid "costly" a mistake even tho they could have made more money. That's what I call an outstanding customer service (they replied within one business day.) Shipping to EU cost 20$ so I will use it again but for larger orders (not up to them)

Their customer support was very good. I recommend shopping on their site.

Jean was fantastic and very helpful and responsive and deserves a raise

I'm new to mechanical keyboards and accidentally wiped my new pre-assembled & soldered tofu65. Alice at KBDFans was very patient and walked me through how to disassemble and manually reset the PCB and reflash the software. I've never seen customer service like this before and will be a KBDFan for life. Not to mention, their keyboard builds are the highest quality! Absolutely love mine, plan on buying many more in the future!

Bought my first keyboard setup here and couldn't be happier. Had a glitchy LED on one of the keys and Alice sent me a new PCB. Great company, great quality, great shipping time. Respect!

Dumb import tax fees that are not listed on the website. They should be listen on the website. It doesn't tell you anywhere that it may come with import fees or anything like that. Thank god I bought the 360$ keyboard with a stolen paypal acc :-). Hope that they chargebacked.

Great customer service. I bought the KDB67lite r4 kit and FedEx lost the package. They had it for a long time pending doing the international screening. I sent FedEx an email with the contents of the packages, pictures, and the order hoping that would solve it. But they later reported the package was lost. Route didn’t want to cover the costs because it happened after their 30day protection timeframe. Fortunately, Jean from KBDFans support agreed to send me a replacement through DHL which arrived promptly without any issues. I built it and everything works like a charm.

They are a great company with excellent customer support I honestly couldn’t recommend them enough to people getting into the Mechanical Keyboard scene