KBDfansReviews of kbdfans.com

The customer support team was so helpful! They made it so easy to get quick responses and work things out. I’ve bought from this team before, and I will again in the future!

Storytime: So I ordered the PBTFans WoB keycaps set from their website and the set was IN STOCK and ready to be shipped. Right away I got an email that they have packed the product and it was good to go and I got a tracking code aswell. Everything looks good so far except the package takes 2 weeks to arrive at my house... Well I guess shipping from China to Finland is slow and I accept the wait no problem. 2 weeks go by and the tracking code still says the product hasn't left from their warehouse. I go to check their website and the keycap set is out of stock and will restock in one week. I send message to their website to ask whats up with the order and they tell me to wait just a little bit more. At this point I was still ready to wait because I havent even managed to build the rest of my keyboard yet so keycaps were not the priority here(except at this point KBDfans had already gotten my money well over 2 weeks ago and product was no were near to be seen) One more week go by and the keycaps should be in stock now according to their website... but no, the restock date had gone even further from the previous promised date. Now I contact the support again and and it turned out the package had been sitting in their storage packed and ready to be shipped this whole time (over 3 weeks) but they havent shipped it because they are waiting the SPACEBAR kit to restock so they could ship them aswell. The thing is I didnt even order the spacebar kit but for some reason they are waiting other products that my order didnt even contain to restock in order to ship my product that has been packed and sitting ready in their shelf for over 3 weeks now?! When I ask about it why they are doing this I get only silence from them. Very sketchy business from KBDfans. I have used their products before and they are good, just avoid purchasing anything directly from their website. 2 stars in this review comes from their chat service and how fast it was to cancel the order and I got my money back under 20 minutes through paypal after I contacted I want them to cancel this order. After this I ordered the exact same keycap set from a retailer and got it on my doorstep in 3 days.

I ordered the kbd67 lite r4 off of their group buy. They sent me the wrong color which isn't a big deal initially since I thought it would be a easy fix. However after contacting them and informing them they just claim that the color I received was in fact the right color (even thought it was indeed the wrong one) and proceeded to waste my time by gaslighting me trying to convince me that some how this greenish keyboard is the blue keyboard I ordered. I got the vibe that they just didn't want to replace the case for me which I would have thought I could just trade in the one I have for the correct one, but I guess that was too much to ask for.

Kbdfans has the best costumer service I have ever experienced. Their Keyboards are extremely high quality and affordable. I would give this company even more stars if I could and I don't understand why anyone would give below 5 stars.

Ordered the d60 lite with nk creams, turned out amazing ,everything shipped in really good condition packed everything the best way possible,and also they included a free keyboard case

I ordered a $530 keyboard and never got it I tried customer support but they didn't care about it. In addition, import fees into the EU are high the website didn't state that there were fees I had to spend an additional $200 to import it into the EU and I still never got it delivered to me

Great customer service, Wayne was very nice and polite in his messages. Very good company and worth buying products from!

This company is a joke! I purchased a keyboard kit (Tofu65Acrylic with PCB and Plate) I then realised that it will NOT have underflow, images on website are misleading. I return in. they do not reimburse initial shipping $70, I then have to pay $136 to ship back to them. I explain this to customer service and am told "I can't do anything". from my $380 purchase I will see less than HALF back, when I follow the return process, do not open it, do It on the day of receiving it. THIS IS NOT OKAY!