KBDfansReviews of kbdfans.com

Tech support was phenomenal, specifically Wayne. This was my first keyboard and was running into some troubleshooting. He gave me very extensive steps that were easy to follow and answered every question I had in an incredible manner. At first I was stressed out but his help is the reason this community is amazing.

I have received a new replacement case of the D60litePC version. My case had some molding issues on the brass inserts, KBDfans support team Jean was very helpful in every step of the way after getting all the information that they need.

The customer service on discord was extremely helpful with exchanging/ adding more items on an order, Adam from the customer service team on discord helped me and he made it really easy and straightforward when making changes to my order. 10/10 customer service in my opinion.

Very helpful customer service.

Bought a PCB from KBDfans, and unfortunately the first one was a DOA. It happens, so KBDfans helped me out and sent me a new one as soon as they could, even covering shipping and import costs. Great service!

My PBTfans Neon set had a defect on the up arrow key, so I reached out to KBDfans and they were so kind! Jean guided me from start to finish on what I could do to get a replacement key, and now I'm waiting for the key to arrive! Thanks Jean and KBDfans!

Jean was the best guide for me that I could ever ask for! I gave him a lot of unnecessary work and probably made things more difficult for him than I needed to. I was really confused on my first build. But, he took the time to patiently help me through my purchase--rectifying many mistakes I made! He was an awesome person throughout the whole process and I was incredibly happy to have him guide me through everything.

Just got my Tofu SE today and could not figure out how to flash my board with VIA and enable 1000hz polling, but Wayne walked me through it step by step and solved my problem easily. Thank you Wayne!