KBDfansReviews of kbdfans.com

very happy with the products, excellent after sales service, quality products and very good support, I loved my kbd67 lite keyboard.

10/10 products 11/10 customer service After receiving my new favorite keyboard (which sounds amazing and is very high quality for the price). I accidentally broke the USBC connector and they immediately responded to my inquiry and got me a new one shipped within the hour (for the price of another very affordable model). I've been using KBDfans keyboards since late 2018 and I've yet to have a bad experience. I can say for certain they take care of their customers.

Only run into one problem with an order from KBDFans over several dozen orders. But it was enough to knock off a star. I have a pcb delivered brand new with a missing hotswap socket. I contacted KBDFans seconds after delivery to notify them. They had me ship it for repair, and it took months to get the replacement. Outside of that incident, they have been pretty good about shipping out things in a timely manner.

Alice was kind and well knowledgeable to assist me with my questions. As a relative "newcomer" in the keeb space - it's important to get guidance from a professionals perspective. Even though it was only a 10 minute interaction - the short words she did share with me carried much more weight.

Board shipped quickly, but had a dead hot swap slot on one of the keys. Support provided troubleshooting steps to ensure that the issue was not firmware before sending me a replacement board. From bad board to completed build it was about 5 days total. Would absolutely purchase from KBDfans again!

Pcb on Tofu 2.0 had manufacturing defect , customer service sent me another one very quickly. I’ll be buying more from kdfans.

If a package is lost on behalf of the delivery company, KBDfans does an amazing job. They are very understanding, very considerate, and very timely. However, if there is something wrong with small parts of an order that you did receive (missing screws or a few fragile/missing keys) , they charge shipping to fix the error that is on their behalf. I was quite unsatisfied with that, and I wish they could figure out a better solution.

Great store. I’ve purchased a few times and everything arrived on time and in perfect working order. I had an issue with a keyboard I built two years ago. I hoped on chat and got instant tech support. 30mins later my keyboard is working again. That’s awesome!