Kitchen & Bath AuthorityReviews of kbauthority.com

Fantastic quality vanity. Had the Mid Century Modern vibe we were looking for and a price that couldn't be beat. Shipment was well packaged to ensure it arrived brand new.

They cancelled my order with no explanation or apology 9 days after I ordered it Very frustrating

My experience with KB Authority has been the worst online shopping experience of my life. I purchased a high-end Toto toilet, and it was delivered to my house completely shattered. The box was clearly not packed well enough to survive shipping. Any reputable company would apologize and send a replacement immediately. Instead, KB Authority has dragged this out for weeks. I have provided clear video evidence showing the item is broken inside the original, unopened packaging, yet they are fighting me on a refund. Their phone support is shockingly incompetent; the agent merely a bridge to an RMA process (another team). I have been forced to store a heavy box of hazardous broken porcelain in my garage for over two weeks while waiting for them to "review" a clear-cut case of damaged goods. Do not risk your money here. If your item arrives broken (which is likely given their packing), you will be on your own.

Ordered Kohler faucets items. One of the items had clearly been opened (see attached picture of what the inside of the box looked like when I opened it), clearly was not packaged by Kohler like this. It had scratches, a small dent and a scratch that someone tried to hide. I contacted the company, they will not provide refund, the are claiming it will take 7-14 days to provide status on if they will refund. This company is deceptive, would not purchase from them.

I never received the "free gift" that was listed in the item description and was listed in the shopping cart and order confirmation. It was a milk-frother.

I enjoyed the opportunity to work with KBA, and they did great work making my purchase ordering and delivery process smooth.

Specifications easily to see and understand, quick turn around time.

Ordered the SWISS MADISON SM-SCS60 PLAISIR WALL-HUNG TOILET SEAT on 11/09/25. Processed quickly the following day and received 11/11/25 via FedEx. It was packaged nicely. There was a 50% off sale, which was great. Would recommend.