Kitchen & Bath AuthorityReviews of kbauthority.com

I bought two polished nickel shower rods! Bought and installed the first one and loved it so much that I had to buy another one for my other bathroom. Great service with KB+A!

When I couldn’t find the Kohler trim part I needed for my remodel, they had it in stock and shipped it right away. Allowed me to stay on schedule and complete the project.

I have been trying to get return authorization as the item is wrong and what I need isn't made anymore. ive emailed , tried to fill out the forms. finally printed and mailed and am waiting still.

Realized from the manufacturer of my faucet that the product wasn’t needed. I emailed the company with a request to stop shipment and they shipped instead. I called when the product arrived and I initiated the process to return the product. I was directly requested twice on the phone to NOT open the package or the return would not be processes. I then filled out their form, scanned it, and emailed it back. I then took photos of the box as they requested and sent them. They asked for the box to be opened and to send photos of the manufacturers packaging only, which I also did. Now they want photos of the actual product after confirming I do not need to open the manufacturers packaging. It’s been two weeks since I called and this is ridiculous. I haven’t even shipped the item back yet and it’s been so much effort. Disappointing. This company is giving me the run around and I don’t appreciate it.

Efficient company that moved my order through quickly, professionally and kept me well informed throughout the procedure to delivery. I will deal with them again!

Great high quality vanity at most competitive price I could find. Delivery times and communication on order were totally legit. The delivery guy would not wait for us to inspect item which is what KB says we have to do before accepting it. There is a disconnect between what KB requires and what delivery company allows - they are minimal operation of one guy just dropping a pallet out in front of your door and they cannot wait for people to open these pallets to inspect the items.

Received order in in perfect condition very quickly.

Delightful company to work with