KatuChefReviews of katuchef.com

I placed an order for one board on 12/20/25 and rejected all the extra offers. After checked out their system added orders of 4 for $176.31 and 3 for $104.97. I immediately called but no one answered so I emailed to cancel. Even when only a few minutes elapsed I got an email that the order was already in process and couldn’t be cancelled. Yet it took almost a month for Katuchef to partially ship two “unordered” orders with the original order of 1 still undelivered. There was more than ample time to cancel or correct my order but they were unwilling to do so. I was so eager to try this most innovative product and end up with 8 of them (1 which was my only intention, to my surprise, inexplicably still not shipped). I called to return and get a refund but they wanted me to do a survey which I did. They replied today that I can return the unwanted items unused in its original packaging or keep the items for a 25% refund but I have no use for 8 cutting boards costing $353 when I only need 1 to try. I am experiencing so much frustration.

This was supposed to be a Christmas present last December. I purchased this Katuchef Titanium cutting board from the company's website offering 70% discount on package of 2. I was surprised to be billed with additional 2 more cutting boards and an additional warranty charge which I did not order. I contacted them right away to cancel the additional 2 cutting boards and warranty that I did not order. Why would I need warranty for a supposedly durable and robust Titanium board? They emailed me back and said they can't cancel claiming it already shipped within the hour that I put in the order! so my option only is to wait for package then return it within 30 days if I don't want the product. I received the shipment after 20 days of waiting. The package was poorly packed and one of the boxes was dented. I checked the cutting board and it's very thin metal and quite small 20x29cm and the edges are roughly cut. It is looking like a low quality cutting board, the box says " Handcrafted Japanese excellence" but it looks like a cheap flimsy knock off. I didn't like the quality of these overpriced cutting boards so I contacted the customer service by email to return the product but they did not reply to me. After couple of days I received my email undelivered cause it says their mailbox is full. I tried emailing their agent who provided me the invoice but I did not get any reply. Now the 30 days will be up soon and looks like I won't be able to return these unwanted product. Very poor quality product and Terrible customer service! Update on Feb 13, 2026: So I finally received a response from Katuchef CS named Peter and they acknowledged the mistake on the order and refunded me the duplicate order. However they did not refund the warranty charges that I never ordered. But I appreciate their responding to my concerns and thus upgrading my review to 2 more stars. The fact that the poor quality of the cutting boards are not really as advertised and the way they process online orders and not allowing cancellation within the hour of submitting an erroneous order are the reasons I'm not deleting this post and to be fair with them cause they replied to my concerns, I am upgrading my review rating to 3-stars.

I like the cutting board I received, however it is not scratch resistant as offered,it is NOT the size I ordered,they sent me the smallest/wrong size AND I ordered 2 (two) cutting boards and paid for 2 and ONLY received 1(one)....I have tried for over a week sending emails ,they have answered me back a couple times but when I try to respond back with the information requested my emails are bounced back as not delivered!! I'm ready to make a formal complaint to paypal to be refunded my money ! Just discovered today that this company placed a second order which was for only one cutting board charged me only for that order but completely ignored my original order which luckily they did not charge for but sent the new order with the order number of what I had actually wanted !! This company is really screwed up !!! Update !! This company contacted me after seeing this review and sent me a full refund !! All I can say is kindly thank you !!

Not happy with the quality of the titanium cutting board. First time cutting salad ingredients, scratches from knife every where I cut. It also dulls knives.

All the ads following the original offer were confusing and unnecessary. Add them after the original order.

DIESE TITANSCHNEIDBRETTER SIND ABSOLUTER BETRUG; BESCHICHTET MIT KUNSTSTOFF, BILLIGES, SCHARFKANTIGES BLECH UND EINE RUFNUMMER IN USA BEI DER NIEMAND DAS TELEFON ABNIMMT. WARTESCHLEIFE MIT "HOLD THE LINE"... BETRUG AUF GANZER LINIE!

Unfortunately as I placed my order with a card I immediately learned had been compromised. Thanks for allowing me to complete my order with a safe card.

All the offers