Mike T.
Additional suggestions for considerations
The return process was terrible. It took multiple calls to get the return address information And I am still waiting Additional review comments: First comment was I wasn’t informed that I would be REQUIRED to complete a third party app, asked Then I couldn’t find any response I called to inquire and they sent me back to very beginning again to fill out the same information all over again. That happened twice and I would be very surprised that your staff doesn’t have access to all of the information entered One additional would be helpful if they provided the actual email address so the consumers to search for since they may have a loaded in box they use for other reasons
Response from KatuChefSep 6, 2026
UPDATE Hi, Thank you for sharing your details. Your order has been located, and a support agent is now reviewing the situation to ensure this is resolved promptly. We appreciate your patience and will follow up shortly. ______________________________ Hello Mike, Thank you for bringing this to our attention. All cases are handled in accordance with our return policy, which, including the return conditions, is always available on our website for reference. We’d like to take a closer look at your experience with return. To help us investigate your case, we have sent you a separate email requesting some additional information. Best regards, Blake from KatuChef