Kaiber SuperstudioReviews of kaiber.ai

Response from Kaiber SuperstudioAug 16, 2025

Appreciated Jason. was a pleasure and cant wait to see your finished music video.

Response from Kaiber SuperstudioAug 15, 2025

Thank you for your feedback. We'd like to address your concerns with some clarifications. Subscription Billing: All trials automatically convert to the selected paid plan at the end of the trial period unless cancelled beforehand. We have no record of you contacting us about your subscription prior to renewal. Subscriptions run on a rolling monthly basis from your signup date, not from the start or end of a calendar month. For example, if you subscribed on the 18th, renewals occur on the 18th of each month. This is standard across all subscription-based platforms. At signup and checkout, you were clearly notified that your trial would automatically convert to the Creator Plan if not cancelled. This is standard practice for trials across all online services. Video Generation Issue: From your description, it sounds like you uploaded an image of yourself in a t-shirt and asked for a video in a tuxedo. The tools you likely used (Kling or Minimax) are video animators, not video restylers. They animate the image exactly as it appears—they don't change clothing or apply style transformations. If you wanted different styling applied, you would need to first edit or restyle the image (changing the t-shirt to a tuxedo) before uploading it to the video generator. Understanding the capabilities of different AI models is essential for getting the results you want. We're happy to help you learn how to use the platform effectively, please reach out if you'd like guidance.

Response from Kaiber SuperstudioAug 14, 2025

We'd like to provide clarity on this situation for other readers. Communication & Access: We blocked access to our messenger due to verbally aggressive and hostile messages. We requested all further communication be handled via email to maintain professional correspondence. The full conversation is recorded for reference. Throughout the exchange, our team provided professional and respectful responses. Device Access: You stated you could only access our services through mobile. However, our records show you accessed your account via Mac multiple times, including when you initially created the account. You have since clarified you don't regularly work from a computer—but device access was not the issue preventing service use. Platform Access: You are not banned from the platform—only from the messenger due to aggressive communication. The mobile app remains available with all legacy features you referenced. Dispute Status: No dispute has been lost on our end. We await the investigation results you mentioned. Social Media: We are not responsible for your social media activity or engagement. We have no involvement in any suppression you're experiencing. We maintain professional standards in all customer interactions and do not tolerate aggressive or hostile communication. We've addressed your concerns factually and will not continue engaging in this back-and-forth. We wish you well with your future AI endeavors.

Response from Kaiber SuperstudioAug 11, 2025

We're sorry you feel this way, but we'd like to provide some context.Account History: Your account dates back to 2023, and you've generated over 6,000 credits worth of videos over that time. This indicates significant usage of the platform.Pricing: Our pricing is competitive and comparable to other AI video platforms offering similar features and capabilities. Trial Notification: Users receive clear notification about subscription conversion at multiple points: At trial signup At checkout On the account page, including the trial end date You have 5 days' notice before any charges occur.Service Quality: Looking at your generation history, the AI has produced what was requested in your prompts. We're unclear on where the dissatisfaction stems from given your extensive use of the platform over the past two years. Third-Party Solutions: Like most AI platforms, we integrate best-in-class models and technologies to provide users with the widest range of high-quality options. This is standard industry practice and allows us to offer superior features.If you have specific concerns about your recent experience, we're happy to discuss them directly.

Response from Kaiber SuperstudioAug 11, 2025

Appreciate the kind words and was a pleasure to help

Response from Kaiber SuperstudioAug 1, 2025

We'd like to clarify a few points about your experience.Trial Structure: We don't offer a free trial- it's a paid trial for $5 lasting 5 days. This is clearly outlined during signup, stating that it will convert to the Creator Plan ($29/month) after 5 days unless cancelled beforehand. This is transparent from the start and standard practice across all trial-based platforms. Cancellation Policy: Trials must be cancelled before they expire to prevent conversion to a paid plan. Contacting us after the trial has already converted and payment has been processed falls outside our refund policy, which is applied consistently to all users. Alternative Options: For users who prefer not to commit to subscriptions, we also offer pay-as-you-go and day pass options for maximum flexibility.Platform Features: You only used Kling Standard during your trial. Our platform offers over 18 different features that generate various styles, types, and lengths of video. Exploring more tools might have provided better results for your needs. Prompt Optimization: Your prompts needed more detail and dynamic keywords to produce better outputs earlier. Being descriptive and adding action-oriented language helps the AI generate more movement and engaging results. We understand the frustration, but our trial terms are clearly communicated and our policies are standard industry practice.

Response from Kaiber SuperstudioJul 14, 2025

We do not charge users without their authorization. The auto-renew option was enabled as part of your purchase agreement. Since it wasn’t canceled before the renewal date, your subscription was automatically renewed This is standard for any trial with any software. During the trial signup process, we clearly display the plan details, including that your trial will convert into a paid subscription unless canceled beforehand. **How to Cancel Your Subscription** To cancel your subscription and prevent future renewals Click on: - The profile icon on the bottom left of the site - 'Account’ in the menu - 'My Plan' - 'Cancel plan' You will receive automatic confirmation that the plan is cancelled. Nothing is hidden and easily accessible to cancel at any time

Response from Kaiber SuperstudioJul 2, 2025

You mentioned that you didn’t use the service, but records show you spent a total of 904 credits and also purchased additional credit packs during that time. you were clearly notified of the subscription terms before signing up. In addition, you reached out to our support team for assistance with prompting. Specifically, you asked: "I gave the wrong prompt when creating a video, how do I edit it?" In response, we provided a detailed guide on effective prompting and even reviewed your video to help improve your results. You acknowledged this with replies such as: "Okay, thank you very much for your help." and "Okay, thank you, I understand you." Given this level of engagement and support, it’s misleading to suggest you didn’t use the service. We always aim to provide transparency and help when needed, so it's disappointing to see inaccurate claims being made about the platform and your usage.