Kaiber SuperstudioReviews of kaiber.ai

Response from Kaiber SuperstudioJan 23, 2026

Thank you for sharing your feedback. We've reviewed your account and interaction with our support team. To clarify the situation: Our cancellation process includes a confirmation email with a reference number sent immediately upon successful completion. When you contacted us, we requested this reference number as standard verification. Our records show the cancellation process was not completed on your account, which is why no confirmation email was sent and the subscription renewed. That said, we did issue you a full refund and your account has been cancelled. We strive to maintain professional, respectful communication with all customers. While we understand billing issues can be frustrating, we do expect courteous dialogue from both sides. Your refund has been processed and no further charges will occur. We wish you well.

Response from Kaiber SuperstudioFeb 2, 2026

Thank you for your feedback. We appreciate you sharing your experience with the platform. Getting the best results often comes down to how prompts are structured and optimized. Our experienced team would be happy to review your videos and provide guidance on prompt techniques that can help you achieve more consistent, high-quality outputs. Please feel free to reach out as we're here to help you get the most out of the platform.

Response from Kaiber SuperstudioJan 11, 2026

Thank you for your feedback. We'd like to address the concerns you've raised. Regarding cancellation and billing: Our trial period is 5 days. Our records show your cancellation request was submitted after the trial ended and renewal had already occurred, which is why the payment was taken. This is standard practice and clearly outlined in our terms. There is no fraudulent activity involved. Regarding the interface: Copy and paste functionality works as intended using standard keyboard shortcuts (CTRL+C and CTRL+V on Windows, CMD+C and CMD+V on Mac). You can paste prompts into the platform. We understand the frustration with billing timing, but our trial and billing processes operate exactly as designed and communicated to all users.

Response from Kaiber SuperstudioJan 7, 2026

We've reviewed your account and communication history. Our support team has responded to your emails multiple times, requesting confirmation of the email address associated with your account. The email you've been providing is not registered in our system, which prevented us from locating your subscription. Regarding timing: You contacted us on Christmas Day when our office was closed. Our team followed up after the holiday and, by searching using the last 4 digits of your card, was able to locate and refund your most recent charge. We recommend checking your bank account and email for this refund confirmation. Regarding payment attempts: When you signed up, you agreed to a subscription service, which continues until cancelled. Blocking your card does not cancel the subscription, it simply causes failed payment attempts, which is standard with any subscription service. Cancelling through your account would have been the simpler solution for everyone involved. We take customer service seriously and have documentation of all communication with timestamps. If contacted by authorities, we'll be happy to provide all relevant correspondence. We're also prepared to respond with this data to any social media posts. If you'd like to provide the correct email address associated with your account, we can assist with ensuring your subscription is properly cancelled.

Response from Kaiber SuperstudioDec 13, 2025

Thank you for your feedback. We'd like to clarify a few points. Regarding "text responsive from an audio track" – we're not certain what feature you're referring to, as no AI platform currently offers this capability. If you're looking for Audio Reactive video generation, that's available through our Flipbook feature, which creates visuals that respond to audio/music. However, Audio Reactive requires two things: 1. An actual audio file uploaded or drag-and-dropped into the platform 2. A prompt with clear visual descriptions (colors, scenes, movements, objects, styles, etc.) Looking at your prompt it describes the song's theme and concept, but doesn't include any visual cues or descriptive elements for the AI to generate imagery from. For better results, your prompt needs to describe what you want to see visually. We're happy to provide guidance on crafting effective prompts for the results you're looking for. Feel free to reach out for support.

Response from Kaiber SuperstudioNov 17, 2025

We're sorry to hear you're unhappy with your experience. To clarify, signing up for our platform is a voluntary choice, no one is forced or scammed into using our software. Many users successfully use our platform daily.Regarding "no result" – we'd need more context to understand what happened. Could you share the prompts you used or describe what issue you encountered? AI video generation requires clear, descriptive prompts with visual elements to produce quality results. We charge based on generations attempted, as server resources are used regardless of whether you're satisfied with the output. This is standard across AI platforms.If you'd like to share more details about your specific experience, we're happy to review and provide guidance on how to achieve better results.

Response from Kaiber SuperstudioNov 13, 2025

We'd like to clarify the situation based on our records. Subscription Management: You attempted to cancel through Google Play, but your subscription wasn't created there. Google Play only manages subscriptions purchased directly through their platform. Your subscription was created on our website in July, so it must be cancelled through your account on our website, not through Google Play. This is universally standard, subscriptions are managed where they were created. Payment History: Our records show one payment was made on July 20th. No further charges have been processed since then. If you're seeing additional charges, we'd need to review your bank statement to identify the source. Product Usage: After your initial subscription, you continued creating AI generations in August (August 2nd), using credits for multiple videos before contacting us on August 13th. Prompt Issues: Looking at your prompts, the output issues stem from the prompts themselves, not the platform: "Jaw development in growth years" "The 2 maxillas separating during growth of a young teen" "Illustration of the 2 maxillas" These prompts lack the visual descriptions AI needs, specific colors, movements, camera angles, artistic styles, lighting, textures, etc. AI video generators require detailed visual instructions to produce quality results. We're happy to provide guidance on creating effective prompts.