Kaiber SuperstudioReviews of kaiber.ai

Their free trial is a scam. I was immediately charged $5 for their supposed free trial. I decided to use their service since I had been charged and thought the video generator was cool, so when they sent me an email offering a 50% off discount for the subscription, I thought I would upgrade. When I went to upgrade, there was no box to enter the discount code. I mistakenly thought that when I hit upgrade, I would be redirected to a checkout page where I would enter payment info and have the opportunity to use the code. I was automatically charged $115. When I reached out to customer service (still thinking that maybe there was a mistake on my part or that they would be willing to help me), I was sent a screen shot of a page where I could enter the code that didn't exist. I wrote back explaining that and then was told I wasn't eligible for the discount because I already had a subscription (the code was emailed to me after signing up for the trial that wasn't free). I then asked them to cancel my account and asked for a full refund since they wouldn't honor the code. Then I was asked where I got the code and what it was. I sent a screen shot of the email they sent me and was told it would be forwarded to their discount team. Days later, I was told that I wasn't eligible for a discount because I let my free trial subscription automatically renew (what??). I asked again for a refund and was then told I couldn't have it because I had used my "credits" already. In addition to requiring you to pay a monthly fee, you also need "credits" to make a video - you are only given a certain amount per month, so if you want to make a full length music video, you will most likely need more which you will have to pay extra for. I had only used the credits allotted to me during the free trial I paid $5 for. I have not used their service since they charged me $115. I have had to file a complaint with the FTC and call my credit card company to have the transaction disputed. DO NOT USE THIS SERVICE. THEY ARE ONLY SET UP TO TAKE YOUR MONEY AND DO NOT HELP YOU IN ANY WAY. It's a shame, because the ai generator is pretty cool, but they have shady business practices.

Don’t sign up. You will regret it. I have purchased many credits as they recommend to use, then they changed it to subscription and they don’t allow me to use my credits, only if I subscribe to pay monthly. Horrible customer service as well. DONT USE IT

Apparently you can’t get a refund

Supposedly a 7 Day free trial, I was billed on day one. Have emailed a number of times for the refund with no reply. Don't trust them. I have emails to prove all claims above, so this rating can be verified if you need Trustpilot. EDIT: After trying to dispute my review as "not based on a genuine expereince", which I've been able to verify with my screenshots.....I have been refunded in full, with an apology email that my claim for a refund (that was actually disputed and dismissed by Kaiber) had been "lost in our system". Thank you Trustpilot, without which, I doubt I'd have received my refund.

Signed up, then it turned out they don't have a free plan. So I wanted to delete my account, which was not possible. Not cool.