Kaiber SuperstudioReviews of kaiber.ai

Extremely disappointing AI service with rude customer support, confusing subscription plans, and poorly designed workflows. The website is an absolute mess, somehow even worse to navigate than Higgsfield. For a platform that's supposed to streamline creativity, the entire experience feels unnecessarily complicated and frustrating. Based on my own experience, along with other customer reviews and Superstudio's responses to criticism, the company comes across as arrogant, defensive, and more interested in protecting its ego than addressing legitimate customer concerns. A service that charges customers while offering this level of usability, transparency, and support has no business expecting loyalty. Kaiber Superstudio is not worth the money, time, or frustration. After feeling scammed by this service, leaving an honest negative review is the least I can do. I'll also be disputing the charge with my bank to recover my money. If your company refuses to provide a reasonable refund, I'll pursue it through the proper channels. Perhaps instead of arguing with dissatisfied customers, you should focus on fixing the problems that keep generating these reviews. Your reputation is a reflection of how you treat people, and based on my experience, you've earned every bit of criticism coming your way. Kaiber Superstudio continues to deny allegations of fraudulent billing practices while seemingly failing to provide customers with a transparent and reliable cancellation process. Despite multiple emails explicitly requesting confirmation that my subscription was cancelled, I have received no response. What's particularly concerning is how the company handles criticism. They insist their customer support isn't rude or unprofessional, yet publicly post customer interactions and names in response to negative reviews. That alone raises serious questions about their professionalism and respect for customer privacy. The dismissive, defensive tone of their responses only makes matters worse. It's astonishing that anyone representing a business could consider this an appropriate way to communicate with paying customers. If your cancellation process is legitimate and functioning properly, why is obtaining basic written confirmation so difficult? Why are so many customers reporting similar billing disputes? Rather than attacking dissatisfied customers or publicly arguing with reviewers, perhaps Kaiber should focus on addressing the issues that are damaging its reputation. I cancelled my subscription, deleted my account, and explicitly notified your company in writing. I expect confirmation that no further charges will occur. Never have I ever spent less than 30 minutes on a website and had to deal with this much nonsense. The complete lack of professionalism and transparency is astonishing. I cancelled my subscription, yet your company refuses to provide written confirmation that it was successfully processed. Instead of addressing this very simple concern, you seem more interested in arguing with dissatisfied customers and publicly sharing private email exchanges. Publishing private correspondence does absolutely nothing to prove that my subscription has been cancelled or that I won't be charged again. That's the entire issue, and you continue to avoid addressing it. I don't care about your excuses, defensive responses, or attempts to discredit customers. I cancelled my subscription, and I expect confirmation that no further payments will be taken. The lack of transparency, questionable billing practices, and appalling customer service make this website feel like an outright scam. I've never encountered this level of frustration from a service I used for less than half an hour. Stop arguing with customers and start providing actual proof that their cancellations have been processed. It's really that simple.

**Charged $29 despite remembering cancelling – disappointing customer support** I signed up for the $5 five-day trial on October 4. The video quality did not meet my expectations, so I remember cancelling that same day, following the same steps I have now completed again. Despite this, I was charged $29 on October 12. Support told me their logs showed no earlier cancellation attempt. The discrepancy between my recollection and their records remains unresolved. When I explained that the quality was my reason for cancelling, the support representative disagreed, pointed to the AI models they use, and criticised my prompts. I found this response unhelpful when trying to resolve a billing issue. After cancelling again, my account now shows that the subscription expires on November 12. My refund request has been submitted for review, with a response promised within 48 hours. No refund has been confirmed so far. Overall, this has been a disappointing experience with both the service and customer support. Based on my experience, I would not recommend it. *UPDATE:* So much for the cancellation confirmation email that was supposed to arrive within 24 hours. Days have passed, and I still haven’t received it. I now have to rely on screenshots to document the cancellation myself. If you want to avoid this kind of hassle, choose a more reliable provider. This experience has left me with no confidence in how Kaiber handles cancellations or customer complaints. I will now pursue a chargeback through my bank and leave any further dispute to my lawyer.

Kaiber has been amazing, thank you. I am a creator who utilizes mulitple ai models to create, edit, and produce content for brands and influencers. Kaiber has been an amazing tool thorughout the process. I'm hoping in the near future I can return with a plan catered towards people like me

ফ্রান্সের প্রেসিডেন্ট এমানুয়েল ম্যাক্রোঁ-এর একটি সুন্দর ঘটনা: একবার এক অনুষ্ঠানে এক ছোট ছেলে ম্যাক্রোঁকে জিজ্ঞেস করেছিল, “আমি বড় হয়ে কি সফল হতে পারবো?” ম্যাক্রোঁ তাকে উৎসাহ দিয়ে বলেছিলেন যে সফলতার জন্য পরিশ্রম, শিক্ষা ও ধৈর্য খুব গুরুত্বপূর্ণ। তিনি বোঝান—মানুষের শুরুটা ছোট হলেও চেষ্টা করলে অনেক দূর যাওয়া যায়। শিক্ষা: বড় মানুষদের একটি গুণ হলো—তারা ছোটদের স্বপ্নকে সম্মান করেন এবং উৎসাহ দেন। 🌿

I signed up for a trial with Kaiber / Superstudio. The trial later renewed into a paid subscription even though I barely used it during the trial. I got no confirmation of a subscription or anything. Once I noticed the charge, I cancelled immediately and contacted support to request a refund because I had not used the service at all during the renewed billing period. The refund was refused. What made the experience worse was the tone of support, which felt dismissive rather than helpful. Instead of reasonably addressing the fact that the renewed service had not been used, support kept repeating policy and responded in the most unprofessional and dismissive way that made the situation worse. My issue is not that trials can convert to paid. My issue is the refusal to refund an unused renewal and the poor support handling that followed.

Signed up for the $5 trial. Attempted to cancel within the trial period. Was told by Phil that no cancellation attempt was made on their end and was refused a refund. When I raised a dispute, rather than resolving it professionally, Phil threatened to counter-claim. Over $5. I then asked for a VAT invoice and their registered business details — still waiting. For context, I barely used the platform. After reading other reviews, it seems I'm far from the only person who has had this exact experience with the same individual. If a company is willing to fight this hard to keep $5 from a customer who clearly doesn't want the service, that tells you everything you need to know about how they treat their users. Proceed with caution.

I signed up for the $5 trial to test the service, not with the intention of committing to a full subscription. Yes, technically I forgot to cancel before the trial ended. However, during that time I was at the hospital for a week dealing with a serious mental health crisis involving my brother. When real-life emergencies happen, managing online subscriptions is simply not a priority. In my opinion, a paid trial should not automatically roll into a higher subscription without stronger separation between trial access and full membership intent. Situations like mine show how easily people can be charged when they are dealing with urgent personal matters. I asked for as refund over email to Phill from the team and requested a refund as a goodwill gesture, but the response did not take the circumstances into consideration. I’m disappointed this couldn’t be resolved directly. I’ll now need to speak with my bank about the charge. as where i an location i have to pay X2 to what the cost is $29 = $48 in my country alot of money I hope the company improves how trial transitions are handled, especially for customers going through unexpected life situations.

Paguei o trial da Kaiber de 5 dias no dia 28/01. Como não obtive o resultado esperado, desisti da ferramenta até que dia 02/02 efetuei o cancelamento mas mesmo assim fui cobrado 29USD da renovação automática. Uma ferramenta difícil e ruim de usar com desenvolvedores que não se importam com a experiência do consumidor e sim em engana-lós para faturar trocados a mais.