KaguyasuReviews of kaguyasu.com

Response from KaguyasuApr 14, 2026

Thank you for your feedback — we truly appreciate it. We’re glad to hear you had a smooth experience with our custom order process and that our team was able to support you throughout. It’s great to know the desk arrived as expected and meets your quality standards, even with the longer lead time. We really appreciate your trust and look forward to serving you again in the future.

Response from KaguyasuApr 14, 2026

Thank you for your feedback — we really appreciate it. We’re glad to hear you’re happy with the desk quality and that it gives your office a polished look. It’s also great to know the delivery and assembly went smoothly for you. Thank you again for your support.

Response from KaguyasuApr 14, 2026

Thank you for your feedback — we really appreciate it. We’re sorry to hear about the delays in shipping updates and the communication issues you experienced. We understand how frustrating this can be, especially when waiting for important order information. We’re glad our team was eventually able to resolve the issue, and we appreciate your patience throughout the process. Your comments have been shared with our team so we can improve our communication going forward.

Response from KaguyasuApr 14, 2026

Thank you for your feedback — we really appreciate it. We’re glad to hear you like the design and modern look of the desk, and we’re sorry for the scratches upon arrival. We appreciate your understanding and are happy our team could provide a repair kit for you. Thank you as well for your comments about the service and packaging — we will continue working to improve.

Response from KaguyasuApr 14, 2026

We are truly sorry to hear about your experience and sincerely apologize for the significant delays, installation issues, and the condition of the items upon arrival. We understand how important it was for your office setup, especially given your scheduled event, and we regret the inconvenience and stress this has caused you. We also apologize for the lack of clear communication and coordination during the assembly process. This is not the level of service we aim to provide. Your case and all the photos you provided have been taken seriously, and we are currently reviewing everything with our team to ensure it is properly addressed. We appreciate your patience and will follow up with you directly as soon as possible with a resolution.