KaguyasuReviews of kaguyasu.com

Kaguyasu delivered the worst furniture-buying experience I have ever had. No instructions. Hardware thrown into one loose bag. Days wasted trying to get help. Then they sent a generic PDF in Chinese with picture-only diagrams that did not even properly match my desk and credenza. Some steps appeared reversed. It was a complete mess. I managed to assemble the desk through brute force and patience, but the credenza was so badly documented and so poorly supported that I gave up and threw it away. That is how bad this was. The packaging was excessive, wasteful, and ridiculous, but even that was not the worst part. The worst part was how completely unusable the assembly process was. I would never buy from Kaguyasu again, and I would strongly advise others not to.

I ordered a desk from them, two pieces arrived damaged and I have now spent a MONTH emailing them continuously (because they do not respond to phone calls) and they say basically nothing, answer no questions and from what I can tell kick you down the line enough that they hope you give up. I am a small business and cant afford to throw money away!

Our organization purchased 12 desks and two shelving units from Kaguyasu for our workspace. While the desks arrived and are currently usable, the overall quality is subpar compared to what was represented at the time of purchase. The desks also arrived without assembly instructions, which made setup unnecessarily difficult. After contacting the company about the issues, Kaguyasu acknowledged the concerns and offered to send a repair technician. We confirmed on February 10 that we would like to proceed with the repair service. However, since that confirmation we have received no follow-up communication regarding the technician, scheduling, or next steps. We sent a follow-up message on February 20 and are still waiting for a response. While the desks are functional, the quality concerns remain unresolved and the lack of communication regarding the promised repair service has been disappointing—especially given the size of the order for our workspace. We hope the company follows through on the repair service that was offered and improves its post-purchase customer support.

It appears this company filters out or removes negative reviews from their website and social media pages. If that is the case, potential customers deserve to know. Like many others, I relied on the glowing reviews and photos before purchasing a reception desk. That was a mistake I deeply regret. The company advertises a 6–8 week delivery timeframe. That representation is completely misleading. After I followed up, I was told my order would arrive at the end of February. As of March 2, I have now been told the item has only just shipped overseas by sea. That means the delivery timeline is stretching toward 12 weeks or more — nearly double what was advertised — and I still do not have a confirmed delivery date. There has been no tracking information provided. Communication has been unacceptable. Responses only come after repeated follow-ups, and the information given has been inconsistent and unreliable. If you are considering ordering from this company, understand that you may experience major delays, poor communication, and zero transparency. I strongly urge you to think carefully before giving them your money.

We ordered a Front Desk in November 2025 They claimed it shipped and was arriving in LA, CA in January 2026 They have no one answering phones, autoattendant just cycles and you can not even lvm - this company is an ABSOLUTE SCAM and stole our $3000 Save yourself DO NOT ORDER FROM THIS COMPANY

Terrible experience. Ignored me all the way through. Filed a dispute & they have ignored that as well.

We ordered a desk in November. We have not received it or gotten any shipping info. Our business has been without a front desk for three weeks. We got an email on February 5th saying it was on the way, but we haven't received any further information. It is now February 16th, and after multiple attempts to contact them, we have not received a response. I tried reaching out to support on their website, but I didn't get a response until 6 hours later, when I was already closed. I just saw the response, and now I'm still waiting on them. Do better.

I would strongly advise others to avoid ordering from this company. My experience has been nothing short of frustrating and misleading. I placed an order on August 7, 2025 with a stated delivery window of 6–8 weeks. It is now nearly 12 weeks later, and I still do not have my full order. Communication has been inconsistent and not transparent: On October 1, I was told my order was “completed” and just awaiting shipment. On October 13, after I followed up myself, I was told it would arrive at port soon and be delivered by the end of October. After more delays and more effort on my part to get updates, I was suddenly told that only one desk had shipped, and the rest wouldn’t come until mid-November. At no point before this was I told that only part of my order had shipped. Every update has required me to reach out, and each time the timeline gets pushed back further. What they advertise as clear timelines and customer service is simply not true. This company does not provide proactive updates, is not transparent, and misleads customers with vague promises. I am extremely dissatisfied and feel I’ve been strung along. If you are considering ordering from them, save yourself the headache and look elsewhere. As of 11/3/2025- Still have not received one desk. After writing this review they responded that they had not information for an order making my name in their system.