Ka'ChavaReviews of kachava.com

Longtime subscriber now realize that this product is overpriced has slick marketing poor customer service. Don't be fooled.

I had a subscription. They send a warning email prior to an order being renewed where you can cancel or postpone that order. However, if you miss the notification (eg. goes to spam), your order will be placed and you have no ability to cancel via the website, even moments after receiving an order confirmation. The only way to cancel is to talk to a customer rep via chat (live support is only available during business hours). Irony is, these orders happen in the middle of the night when there is no live support. Its a bad business practice and probably makes them more money on an already over-priced product. Stay away.

I should have read the reviews on here before purchasing. I'm having the same trouble as everyone else - not receiving the product you purchased and not receiving any updates. This is one of those unfortunate products where it's almost impossible to receive a true review on because all of the online reviews come directly from K'achavas website, and you can't review them on google. So basically they just have a monopoly on how their product is represented online and they only allow 5 star (likely fake) reviews to display on popular websites. Trust the reviews on here. This company seems like a scam. I wouldn't trust them.

Ordered over a week ago still haven't received my order or tracking info. Tried contacting them through email and they haven't responded except to say they will look into it. Yet they took the money out of my account the very next day( 6 days ago). Really poor customer service. Will not purchase again. Update supposed to be delivered now on the 13th. Shipping through some off brand Company. I could have driven to their warehouse 5 times round trip and been faster. This company is a joke.

Terrible company / service in general. I have made over 6 orders and none of them shipped. I canceled and then they kept saying thank you for your patience? Very odd business practices. Very odd company. I dont get it. 2 weeks to ship a bag of powder. Every order they would say something different. "We are having shipping issues" "we wait for card verification from your bank" "We are processing still, thank you for your patience" It seems to me they are holding funds for interest fraud... but I personally would stay away from them, not trust worthy nor honest. Dont take the gamble.

Spend Money for nothing 🤢 Every cheap whey have more than this Stuff !!!!!!!!

I ordered first package to try it out, NEVER signed up for subscription, especially on something I had never tried before. A month goes by and I get another package in the mail, and yes, they had the nerve to charge my credit card. Product itself is not bad, but the audacity killed it. I will NOT order for this Company again... For the record RYZE is the same thing!

My first experience with Kachava was initially spot on perfect. I literally received my first order the next day and was pleased at the quality of it, although beit rather pricey. Upon responding to a BOGO sale to receive either a free bag of chai or matcha, being I am a matcha afficianado, I took the latter. It took almost a week to even ship, then when the product was received, the bag of chocolate was not sealed properly and the matcha was utterly vile (baby vomit). I contacted the company regarding their "love it or replace it" guarantee and they cheerfully replaced my unsealed bag of chocolate, however refused to replace the unloved bag of matcha with anything other than chai which I cannot have. They were quite rude about it and even when I expressed my dissatisfaction, they were quite unconcerned about losing my business to other competitors. Sad, because I did quite enjoy the chocolate flavor, but with the apathetic attitude of the customer service the bad taste in my mouth went far beyond just the bad blend of their product....