Ka'ChavaReviews of kachava.com

First off let me say that I am currently a subscriber. My issue is not with the product at all because I actually really enjoy the shakes… my problem is with their unethical business practices. The promote a “referrel program” where if you send a new customer their way they will give you $15 as well as the person you referred $15. They provide a “link” to click rather than a code like every other business that has a referral program. The link never works and you are never given your $15 off and the recipient does not receive a discount either. I have brought this up with the company numerous times and nobody ever addresses the issue and I have never received credit for referring anybody. Furthermore, I have referred a number of people who have tried a one time purchase but have all automatically been enrolled in their subscription without signing up for it. My mother who did a single purchase even received a confirmation email that her next subscription shipment would be sent in three days. When she went on the site to log into her “supposed account”, The website said there was no account underneath her email. How come she’s getting subscription emails to her email that there’s no account even under her name ? Honestly I’m so tired of battling this company and I will never refer ANYONE again. The downside is that I actually do enjoy the darn product… So I guess I might start looking for another protein powder… It’s just a shame that they market themselves as ethical hippies that care about your internal wellness while they sneak into your bank account and steal your money.

Horrible customer service, horrible flavors, horrible website. Avoid this company at all costs.

Not sure why there is so many bad reviews. Haven't dealt with their customer service but the shakes taste good and they let you easily skip a month if you don't need more. Great nutrition and easy breakfast

Made my first purchased last month, did not sign up for subscription but received another shipment this month, have been on hold waiting for customer service for thirty minutes. I'll just cancel my card and call it a day, I don't play this crap! Don't they know what's going on out here? Don't mess with peoples money like this, this mess is expensive they just took part of my rent money!!

I purchased the product having no idea I was signing up for a subscription rather than a one time order. There was literally nothing obvious that spelled this out, and I suspect I missed the small print - I agonized over spending the money for purchasing a product I had never tried and would never have signed up for a recurrent subscription. The product is not bad for a meal replacement, and I used it about twice before receiving, two months later, an email informing me my order had been shipped. I checked my credit card activity and saw a pending charge for $130. I called Ka’Chava immediately to express my dismay and surprise, asking why I didn’t receive a reminder email stating, “Your next order is about to be shipped” - the way every other subscription service does. They tell me they sent me a reminder email was sent 3 days earlier - I checked my inbox, trash and spam folder, and found no such email. I asked for a refund and was told I could return the item but would have to pay return shipping fees, which is absurd. I then spent a while on hold calling USPS and was told I could write REFUSED and RTS (Return to Sender) to have the box shipped back at no cost to me, as long as the box wasn’t opened. I intend to do this. I suspect this fraudulent company will charge me return shipping fees regardless. I would never do business with them again.

The Ka'Chava website is not very user friendly. I was attempting to edit my subscription and erroneously added a bottle to my cart, which was a result from a pop-up on their website that i couldn't exit when i was on my phone. I selected the bottle to get out of the pop-up, but a dialog box appeared stating it would be added to my next order. The item never showed up in my cart nor under my order history under my account. I had no idea what happened with this bottle that was added somewhere as I couldn't find any evidence it was actually added to anything under my account. I decided to cancel all subscriptions and upcoming orders just to be safe; however, a month or so later I received an email that they were sending me this bottle. I called that day to inform them of the issue and they were unable to cancel the order. The customer service rep did inform me that third party orders do not appear online in your account for some reason. I was informed that I could refuse delivery or return the item once received (no mention of incurring shipping charges). I was sent the tracking details and called DHL to refuse delivery, but their automated system never called me back... i tried twice. The package was delivered, and I contacted customer service to return the item. They informed me that i would have to pay return costs. I requested an exception as their website was not clear that this item was added to my account, nor was I able to find it in my upcoming orders. The website needs to be updated to fix this issue, or their customer service policies need to be adjusted for this issue. This is a poor business model and I would not suggest doing business with Ka'Chava until they have a clear, user friendly website and order process.

issue qith customer service i cancelled subscription and still charged my cc they dont want to talk to me any business that doesnt have a phone number to call isnt legit stay away from these scamy fraudulent business so a legit business will admit a mistake on their part and not charge your card you guys stole 150 from me and wasted my time

Just don't. It tastes terrible, and they make you pay to ship back the package you return. And just fyi, things like onion don't have much nutrition, so even the idea is bogus.