Ka'ChavaReviews of kachava.com

Customer service is horrendous. They cancelled my subscription because of a fraud alert and I had to resubmit my credit card info via an emailed AMEX statement as proof that I have funding available. Two weeks later I get an email saying the reorder and the subscription have been cancelled, again. I can't get a return phone call, only sorry after sorry. I've spent over $10K over 5 years for health reasons and they are unwilling to open a new account with a different payment source. I've lost all the points and now have to resort to replacing this product to support my health. Thanx Kachava. You're business sense leaves something to be desired!

I really liked it. It gave me clean energy and it's a good way to get extra plant protein in your diet. You don't need to add milk or anything. It's thick, creamy, tasty. I enjoyed it. Shared it with my family to help them get their vitamins and veggies in.

I've tried to order 3 times and each time the order gets cancelled because "they can't verify my payment method" which is ridiculous. This last time I used my credit card (not PayPal) and still, it was rejected. There's no way forward to escalate the issue above the email representative and even a request for additional follow up was ignored. Just so annoyed.

Kachava customer service is the worst. They won’t honor their own promotion. I received a email telling me that because I subscribe I will get a free bag of kachava. I thought that was pretty cool. Before my subscription order shipped I decided to change the flavor because the matcha flavor was terrible and I didn’t want another bag of that &@$&! Apparently when I changed the flavor the free bag that was in the cart didn’t reload? Not sure what happened I certainly wouldn’t cancel a free bag. When my subscription arrived my free bag was not in the shipment. When I contacted kachava they told me that the promotion had expired? I tried to explain that my subscription had the free bag in it prior to the promotion exp date. Did not make sense the are the ones that added it to my cart. I even sent a screenshot. They told me there was nothing they could do? They would honor their promotion? All I wanted was them to honor it. Then I got a very condescending email and that was it. These guys are terrible the better learn how to treat customers better or they will loose out to their competitors.

I'm not a fan of meal replacement products because no matter what they claim, it's still processed "food". However, I was made to take two, full-sized bags of the vanilla flavor as I was exiting The Detroit Free Press Marathon Expo in October (Saturday the 14th). They were literally forcing everyone to take them. The first thing I noticed when I opened it is that it smelled horrible with zero hint of vanilla. I followed the mixing directions, took two sips and poured it down the drain. The texture was a combination of foamy, chalky and gritty. On top of that, it had no real flavor. Last week, I decided to try it again with frozen blueberries. Still awful. However, I did manage to drink half of it this time before pouring it out. The remaining powder was eventually sprinkled across our compost pile. My advice - just eat real food and avoid products that claim to contain "super foods" because there is no such thing. It's just made-up marketing lingo.

This is my experience..discovered this company is an LLC, first red flag. This means that while they are deceptively charging customers, the amount of financial damage even in a class action suit.. has a cap. I believe this cap also carries to any damages recovered medically. They are unregulated, uncertified and not inspected! You can't even be certain of what you may be putting in your body!

Still haven’t received product. Paid for it 11/25/2023. Promised delivery by today 11/30/2023. No product. After calling to question what is going on , was told that they have until 12/06/2023 to deliver what I paid for weeks earlier. I really don’t trust this company.

Reading these reviews I’m extremely surprised! I’ve been drinking Machiavelli daily for over two years now. In my search for the highest nutritional and functional meal replacement I have found them to be reasonable in price and great in taste and nutritional pack compared to other companies. I have personally found their online site to be extremely user friendly. I’ve had mishaps where I ordered the wrong thing and called to cancel. They were absolutely incredible to work with, fast and easy. I have canceled my subscription due to life challenges. I have searched for another less expensive but comparative replacement and cannot find one. I have renewed my subscription. Both processes are simple and quick. I love the taste, I love the nutritional content, the ease of building the drink. I could not speak more highly. I really don’t know how these other reviews are possible with my experience.