Ka'ChavaReviews of kachava.com

GREAT PRODUCT! I bought this product to help with motility and to substitute my breakfast due to the fact i have never really eaten one consistantly. Its fast, easy and tastes great, so long as its well blended (I use a frother with great results). Not to mention it is a healthy superfood that picks up where my diet may lack. Took a couple weeks of use but I am now getting the full impact and it keeps me from being hungry well past lunchtime if need be. I work in concrete so I don't really have a set schedule for eating because i can't leave until the job is done. For me, this product just makes sense and checks all the boxes i was looking for. I have never had the need for customer service due to the fact that my products always ship and arrive in a timely manner but i find comfort in the fact that if i need to cancel, change, delay or skip a delivery its only a few simple clicks away via my kachava profile on their website. Thank you kachava, for creating a great product that delivers on its promises.

Absolutely HORRENDOUS customer service. I canceled my plan in December and they have sent me two shipments since then. The customer service representatives barely speak any English and tried to claim I didn’t cancel my subscription. They said on a call on Monday I would get a return label to ship back the product I didnt order. Then I got an email saying I need to pay for shipping it back. What a joke!!!! Spent several hours just trying to cancel. Do not recommend this company!! They couldn’t even transfer me to a supervisor. Unacceptable for such an expensive product. Do not order from them or it will cost you hundreds of dollars due to their shady business practices.

So many bad customer service reviews. I ordered 2 bags it's my first order received my order in about 5 days. Love the product it's a bit pricy but what isn't these days. I read one guys review he said it is gritty and leaves a gritty flavor in the mouth. I say he needs a better blender I use a ninja blender nothing comes out gritty, smooth creamy shakes everytime. If price is your problem you should either buy a cheaper product or get a second job. You shouldn't put a price on your health. Go out and eat breakfast see what it costs now a days 12 to 15 dollars a person. Kachava is 1/3 that. Anyway what do I know i occasionally smoke 30 dollar cigars so price is never an issue with me. Life's to short to stress over prices be happy don't worry. Also if your worried about being charged monthly for an unwanted subscription open a debit card account with a minimum of 200 dollars at a time in it for online purchases that way you can't be scammed for much. Good luck!

Awful. Robbery. Paid $25 for return shipping and they still won’t give me my money back.

They charged me for my subscription, but never shipped the order. Over two weeks later, I followed up I got some vague “needs further approval” B.S. It would be one thing if they hadn’t charged me, but they took my money and are failing to provide a product.

I am a gold customer and used Black Friday deal to ship to exact same address using the exact same credit card that was used in past and after about a month of delay and so many phone and chat follow up, I got an email that order is cancelled with no explanation. Upon calling, they told me that some fraud or new system was implemented and they have no info and orders were rejected during review. I asked if I could place another order with same Black Friday deal but was denied. Several Emails to customer support got no response as well. They also charge credit card in advance and due to all this I also missed other Black Friday deals from competitors. Such a poor and bad experience for someone who referred several customers. It is false advertisement for Black Friday and it seems they are just using excuses to deny the deal somehow.

***ZERO STARS*** Horrible customer service. Three bags have sat in limbo and not shipped or even processed for two weeks. I called their so-called customer service and was told both times that the order would be processed and they would expedite the shipping. This never happened. I called the third time and requested to speak to a supervisor about the status of my order. I was told an escalation ticket would be opened and they would call back. I explained the issue and was told that the requests for my two orders STILL had not been processed. These would have been my 4th and 5th orders. Customer service will not let you speak to a supervisor nor will they call you back. The product is terribly overpriced and not worth the poor service. I ended up canceling and went with another company. There are similar products out there with better service.

Kachava was my favorite until I got in touch with the customer service and the customer service is horrible with kachava they couldn't even make an exception for me on the fact that I returned the item unopened in the package to the UPS office and since it wasn't opened the clerk there said all that needed to be done was to write on the package return to sender since it wasn't opened. Well apparently the lady at Kachava told me that that was the wrong thing that I did and that she couldn't track my package back to their office so basically I'm out $65 for a bag of protein powder and they can't do anything for me or give me another bag or my money back which is what they should have done. She flat out told me they can't help me and she didn't go out of her way to help me either and I think it's ridiculous because I've spent thousands of dollars with these people and they couldn't make an exception and just credit my account for the fact that it's not my fault that they can't track my package they should be able to since they're the ones who shipped my package out to begin with so it makes no sense in my opinion. I just think they are money hungry and they will not go out of their way to help you it's all about money with them so avoid this company at all costs! They will definitely rip you off and do no favors for you even if you're a long-term member like me.