Ka'ChavaReviews of kachava.com

I'd give zero stars if I could. I never received my order, for some reason it was returned to sender despite the address being correct. I requested a refund and was only offered a store credit.

Says subscription deliveries are honest and straightforward so you don't have to worry about forgetting, they never do. Won't refund the order but offered to give in store credit for the 2 bags that are allowed 2 bags per year regardless, the store credit is only good for 2 or 3 days. They didn't apply the store credit to the order I made even though it said it was applied. Wouldn't cancel the order. Had to make yet another order that actually used the store credit. Overall awful stressful experience.

I did not receive my order last month. I called customer service and gave them 2 addresses..first, to my post office box for USPS (which is how you have always shipped and secondly, my street address for ground, door to door. You reshipped my order and I didn’t receive it either. I love your product but something has happened with your shipping and I am not receiving my auto ships. Help! Linda Jamison, Liberty, TX. 77575. 936-334-5813

Tried Ka’chava vanilla shakes after our usual product (Isagenix) changed their formulation. Could not get past the taste. Ended up not using it after two tries. We do protein shakes every morning. It looks like our old formulation from Isagenix is going to make a comeback. Sorry, but the flavor and texture was a no for us. Reply to KaChava’s reply: we tried all those tips and none of them worked for us.

It tastes terrible and the texture is nothing to write home about. Certainly doesn't look like the concoctions shown in their advertisements. It definitely tastes healthy.

Horrible shipping experience, especially paying nearly 15% of the total product cost. Never received it within the window promised. Customer service denied any refund for shipping or any accommodation or recognition. For the cost, the time the product has been sitting in the hot summer freight, I'd never order from this company again. Just an awful experience all around. I'll review the product when, and if, I ever get it.

My order never got delivered and the customer service rep was extremely rude. They refused to provide a refund or replacement and I had to file a fraud claim with my credit card to get my money back. This company will unapologetically rip you off.

BUYER BEWARE! Check expiration dates, ordered and out of the Five Flavor bundle 3 bags expired exactly 3 months after purchase!!! When I called they did nothing..said that I should have consumed them in the 3 month period? What?? I think they are getting rid of expired bags tot he consumer and then don't compensate you. They offer to give you points? Now why would I give you more money and risk getting another expired bag? DO NOT PURCHASE!