K9 BallisticsReviews of k9ballistics.com

I recently purchased one of k9ballistics orthopedic dog beds that my dog wasn't very happy with. I tried repacking the bed to no avail. I was at my wits end when I decided to reach out to K9B customer service to get advice on how I could return the bed other than trying to repack. They informed me that I could donate the bed to a animal shelter and get a receipt of the donation, they would in turn provide me with a full refund. I was able to do so. I emailed k9B the receipt and within hours received a email informing me that a full refund was credited back to my visa. I was so grateful and appreciative for them doing so.

We have a seven year old female lab and a seven month old Australian Shepard. They are both super chewers. We bought two of the Chew Proof Armored™ Ripstop Elevated Dog Beds. The Aussie has destroyed every bed we’ve tried. The bed is stable and awesome and our lab loves it. Our Aussie did his baby shark number on it. K-9 Ballistics replaced the bed no questions asked. The warranty portal was easy to use and they even made suggestions on trying a different bed. I know he will eventually outgrow this stage and they have customers for life.

I had an issue with shipping on an order and not only did I get a reply in under 3 minutes, they resolved my issue fully! In the world of horrible customer service, be like K9ballistics! They're more trustworthy than your your dog near a Thanksgiving meal.

I ordered a collar with personalization and it started peeling off after a week and there were issues with the buckle. After I reviewed the product the company quickly reached out and offered to send a replacement or provide a refund. It is so refreshing to have a company that is so responsive. The customer service was excellent and I will continue using them for future purchases.

I ordered the orthopedic ripstop bed back in 2023. This has been the best dog bed ever. It has been washed several times and has held up great. We now have just ordered an additional cover to have when the other bed cover is in the wash.

I got a large dog bed and bed cover all with the warranty that if chewed before 120 days it’s replaced no questions asked. I emailed about my dogs bed on Monday and it went out in the mail today which is Friday. When you hear of warranty work you thinks months, but K9 Ballistics has knocked it out of the park and my wife and I and our dog journey are forever grateful for this company and the communication that everyone on the team has. Thank you again and yall have customers forever. God bless.

Had an XL dog bed come that I ordered. Clearly there was an issue with the bed as it was flat etc. From the time I called til the time they shipped me a replacement was about 24 hours! Great customer service! They really make great products!

We were extremely happy with our crate pad from K9 ballistics, but even more impressed with the customer service now. After a few months of no issues, our dog decided to chew on her pad, and technically we were just outside the 120 day warranty claim period. The day that it happened was the 120th day after the delivery date, but 130 days after the order was placed. I contacted customer service, explaining all of this, and Sheila was amazing and responded within a couple of hours to let me know that the claim would be approved. I've never had a company respond so quickly and positively. Thank you!!!