Cherri P.
Updated K9Ballistics Stepped up!
Update.... K9Ballistics stepped up and covered the warranty. Thank you. We are trying a different bed this time. Hopefully we have better results. Still no response back from Chewy after my first call and follow-up email. VERY DISAPPOINTED by both CHEWY and K9Ballistics. Chewy tells you to contact K9Ballistics for warranty coverage. K9Ballistics tells you to contact Chewy for the warranty coverage. Both claim that they are not responsible for the warranty of the item. False advertising! If neither are responsible why even claim there is a warranty. My dogs are 8 months old and major chewers. That is why I looked for a bed that had a warranty and was chewer resistant. They destroyed this bed in less than a day.
Response from K9 BallisticsOct 12, 2026
We're sorry for the trouble, Cherri, and rest assured that's definitely not the experience we want you to have! To the best of our understanding, our contract with Chewy stipulates that they handle warranties and returns, which is why our customer care team referred you to them. However, if Chewy is telling you otherwise, that's something we need to straighten out ASAP. We're reaching out to Chewy directly to get this matter clarified for any future warranty issues, and in the meantime, we'll be happy to handle your warranty ourselves. We've found the initial email you sent in to us and we're responding to you there to get this sorted.



