Vas B.
No proper response for even receipt resend
I am shocked to see the response from jvzoo, the same person keeps on responding with no requested receipt, though I keep on sending to support, my questions on the validity of the transaction. I purchased a digital product GO-AI, via paypal on jvzoo payment platform, and as requested by seller, who at the live webinar asked us to mention payment transaction id once we purchased the product for further communication, and I did so, to find out soon that the login details they sent me, took me to a page which said account suspended and I was taken aback. Now, I have asked paypal to deal with it, following no response from the seller too, to refund my payment. To-JVZoo - I apologize for the misunderstranding, the problem was with the seller, Videoremix who never gave access to me on jvzoo portal which was the platform used for Videoremix purchase of GO-AI a digital product,and when asked for proper receipt they never replied, but luckily I paid it via my paypal account, since then paypal refunded as they said they would do so, if the seller Vodeoremix did not respond to them within a specific time frame. So thank you JVZoo for all your prompt responses, you were correct in providing purchases details only on your portal, as what happened was beyond your control, I understand.
Response from JVZooAug 5, 2023
Hi Vas Bala, I reviewed our support desk and see that our support team has responded to all of your inquiries. Your last request was that they resend your JVZoo receipt, which they did. This receipt was emailed to the email you used to purchase the product, but you can also get this information by logging into your JVZoo and clicking on View Details for the product. In addition, I see that they clarified the difference between a JVZoo transaction id and PayPal transaction id so that you could login to your JVZoo account. We have tried to assist you in regards to this and are happy to reach out to the seller on your behalf, but you have not provided us with any information about the support ticket that you opened with the seller's support team. If you would like to provide this information to our support team, they will continue to assist you.


