Just Energy Group, Inc.Reviews of justenergy.com

Worst company to do business with. They send letters stating you will be automatically renewed months ahead and when you call they don't notate your account and then turn around and charge you an exit fee of $150 for a month left after paying on time and even early for 3 years , the length of the contract btw. Was told to renew by 10/27 but then contract isn't up till December who does that.

I just spoke with Alex a customer service rep and Suzan, a supervisor. This is the 4th call to Just energy. I was told by another supervisor that I would not get my reimbursement for over charging me for electricity to my home. I've shown the back 'n forth email. Still, to no avail nothing gets resolved. Suzan told me my account sat in limbo without status. Meaning, even though another supervisor called and said he'd listen to my phone call on July 30, 2019 about my cancellation of your service, for which he did not listen to the phone call. Now, Suzan said to give them another 24-48 hours to get back with me. I asked Suzan for the complaint department of Just Energy. I told her I need to let the company know the incompetency in the company. She asked me to give them another chance, I mean, really?? What about me ??? This was my 4th call to you guys. Just Energy overcharged me since July 30,2019 through November 20, 2019. This company is a real scam. They charge more than the local electric company. Sad company with terrible customer service. All I asked was to do what's fair. You overcharged me so give me my refund.

When I was approached to sign up for Just Energy I was quoted a $.05 per kWh rate. I was currently with NRG at a $.06 kWh fixed rate. I live in a two bedroom apartment and I wanted to cut cost so I was optimistic to the lower rate so I agreed to the rate. I believe I signed up in August and received a bill for $135.00. However much to my surprise I received a $300 bill the following month. While looking over my bill, I noticed my rate changed so I called customer service. The first time I called the csr, she was sympathetic to the fact that I was misinformed and requested for a supervisor to contact me. I waited about a week and decided to call in again after no response. The second time I called in the csr was quite rude. She suggested that regardless to what the Just Energy representative quoted me I should have read the document instead of taking his word. She then went on to explain that it is an initial $.05 rate that will fluctuate every month. She then transferred me to a supervisor that explained the same. I was so frustrated at this point because I was completely misinformed and would have never signed up for Just Energy if I was aware of the correct terms. I explained to the supervisor that I wasn’t concerned about the amount of electricity I used however it was the rate at which I am being charged. To be honest this is a complete disappointment. My whole goal was to save money when now I’m spending twice as much. I think when your representatives approached people to sign up they should be honest and forthcoming with the correct details of the terms. I feel as though I have been taken advantage of and lied to.

Rude, obnoxious, inept.

Up until last night i would have given 4.5 stars, I used Just energy and had zero issues. BUT NOW, watch out is all i can say. I got a email from Collections @justenergy.com who say i am past due for the final payment. This is after i canceled in Dec of 2018, with a email from the saying sorry to see you go. All prior emails for billing i addressed and asked repeatedly when i canceled and paid final, if there was any balance and i was assured NO BALANCE was needed . Now they are threatening legal and credit reporting. As i type this i have been on the customer service phone number for 20 minutes (11am CT) and no one has picked up. how can they keep sending me survey and even birthday emails and not figure out how to send me a final bill until almost a year later? It is not like this is a large amount but i have zero accounting for this and no documentation from them on it. They just expect me to pay this no questions asked? Not a way to do business.

I am very dissatisfied with the service and customer service with this company. Haven't had just energy for over a year and all of a sudden I get these messages saying I owe 32.08. For what I don't know. I paid it but to anyone thinking of going with this company DON'T. Very rude customer service and not very knowledgeable on the company.

Zero stars!!!!!! I should have looked up reviews before signing up. We haven’t had any heat or ac on for the last month and I expected the bill to be significantly lower. It is $50 higher than last month!!!! Our central air is turned off and somehow it’s higher than when we were cooling an entire house? What a scam. I am cancelling as soon as they open at 9! When they had us sign up they explained that we will see our bills go down over time and that is a complete lie. DO NOT SIGN UP!!!!!!!

Zero stars, employee mistepresented himself as another gas company employee, took advantage og my blindness and disability and fraudently signed me up. My caretaker came the same day and immediately called and cancelled. They sent me an email confirming canxellation, then 3 months later i get a bill for service, again another email that my service was cancelled. They send my money back to gas company, that i accidently paid to them. And now send me a collections notice 9 months later. Wth, doing a BBB REPORT today. Funny collections wont answer their phone. Im ready with all my emails, their collections threatned to put it on my credit. Bad company