JumpzyllaReviews of jumpzylla.com

You can tell the trampoline is high quality. The whole family is loving it! I had a question prior to buying, and Jumpzylla customer support was super fast, friendly, and helpful. Also, if you order direct with them, be sure to check out what a great price you can get on replacement parts, if needed!

We are very happy with this 14 ft Jumpzilla trampoline. The overall quality feels strong and safe, and the materials look durable. The frame is sturdy, the jumping surface has good bounce, and the safety net gives extra confidence when the kids are using it. Assembly was easier than expected. The instructions were clear, and the parts fit together well. It does take some time because of the size, but it was very manageable with two people. Overall, this trampoline is a great value for the size and quality. The kids love it, and I would recommend it to anyone looking for a solid 14 ft trampoline that is not too difficult to assemble.

Delivery times could be improved and the option to buy parts. Otherwise great customer support

We have had the trampoline for 18 months. Several parts have failed, all covered under their standard warranty. I reached out to customer care and was assured all necessary replacements were on their way to me in the next 3 weeks. That was 8 weeks ago. I am getting the run around from customer service, assured the delay is almost over, but with no update or change. I have been "refunded" $25 for my trouble but the refund has never appeared in my bank account mysteriously - they encouraged me to spend MORE time contacting my bank to try to track that down. I DO NOT WANT MONEY I JUST WANT THE PARTS

We loooove this company! We chose to go with Jumpzylla based on the safety and design features. The quality is topnotch. Our children basically live on it - decreasing their indoor time immensely!! Could t be happier that we discovered Jumpzylla and made the purchase this spring!

I bought this brand for the price point, and I am very satisfied, but I gave a 4-star rating because I had difficulty with the handlebar screws lining up, and the flap that covers the springs arrived folded and wrinkled. I had to steam the flap to make it flat. I do like the bounce it provides. It's on the firm side, and I wanted that over a soft bounce where you end up sinking too much. This is my first rebounder and I would recommend trying this one out.

The trampoline was very easy to assemble. I watched the step by step videos and never had to open the paper instructions in the box. Everything was there, no issues. My kids love it!

I purchased a Jumpzylla and while the product is nice, the customer service is very unhelpful. Theirs almost no replacement parts available and after wait months, there’s still no updates and they keep stating the same scripted information. Something is very off! Their product comes with a warranty, but without replacement parts available, it’s not very meaningful. ***Update - They send me a whole new trampoline which I appreciate since the other part was not available.