JumpzyllaReviews of jumpzylla.com

The trampoline is great. Very sturdy and easy to assemble. However, getting replacement parts is next to impossible.

Difficult assembly and most of the plastic hooks to attach safety netting broke the first few months of use. Many springs also popped out over the course of the summer. Doesn't seem like long terminvestment

It was easy to put together but feel it's not great quality. our last trampoline lasted 7 years so hoping to get that out of this one. So far, the wind has not been good to it. Some nuts and bolts came out and that scares me a bit.

The ordering process was great. The delivery was solid with no issues with the product. One issue was trying to reach out to get spare parts to replace and arm that broke. I’ve sent multiple emails but never received feedback about the replacement part. We haven’t been able to use the trampoline for a couple weeks due to the delay. Other than this issue, everything else was solid.

I am giving them three stars because while the product itself is good (while it lasted), the customer service is horrible. It almost seems like a scam, they provide you with a phone number to call but every time you do it just says all operators are busy and to leave a message. Don’t even bother leaving a message because nobody will get back to you. And chatting with customer service online? FORGET IT! I waited an hour for someone to reach out to me and nobody ever did. I have left several messages, attempted chatting online several times and can never get ahold of a single representative. We had a tornado blow through very close to our area and while we took extra precautions making sure it was probably chained and staked into the ground, the net poles became bent and destroyed. Cannot get a hold of anybody to sort this out, all we want are replacement parts! Extremely disappointed in this company and the service they claim to provide for their customers. DO BETTER JUMPZYLLA!