JumpzyllaReviews of jumpzylla.com

They ship wrong & dangerous parts and don't allow returns.

My kids loved their trampoline, didn’t even last 2 years! My previous trampoline lasted 20 years. The metal rusted, leg broke & they don’t care!!

We bought the trampoline in March. Within two weeks, the pad was torn. I emailed and was told a replacement would be sent in 1-3 weeks. After a month, I emailed for an update and was told it would be coming soon. I emailed after another month and was told it was delayed because they “have such high quality control.” It’s now the end of August and we still don’t have a new pad. They continue to play the “oh so sorry.” Lines and we STILL have a torn and raggedy looking trampoline.

The poles came completely warped. Each pole is a different shape, it was impossible to connect the netting. Took hours, back breaking. Each

We have had the trampoline for 18 months. Several parts have failed, all covered under their standard warranty. I reached out to customer care and was assured all necessary replacements were on their way to me in the next 3 weeks. That was 8 weeks ago. I am getting the run around from customer service, assured the delay is almost over, but with no update or change. I have been "refunded" $25 for my trouble but the refund has never appeared in my bank account mysteriously - they encouraged me to spend MORE time contacting my bank to try to track that down. I DO NOT WANT MONEY I JUST WANT THE PARTS

Ordered replacement foam noodles for pole under impression from website it would be a full set. I Recieced 1 foam noodle that is 3ft long for a price of $22.49. Its a complete scam and customer service refuses to provide a shipping label or refund or escalate to management. Considering I bought a full cover for the springs for $26.99 why would 1 foam noodle cost $22.49? And you would 16 of them to replace all the poles? Thats more than a brand new trampoline would cost. This company is an absolute scam, worst price gouging I have ever experienced. Do not waste your money.

We purchased a 14’ trampoline from Jumpzyllas website in May of 2025. I spent a great deal of time reviewing trampoline brands. Jumpzylla was a splurge for our family but we felt it would be worth it based on positive reviews and a part replacements program. Well this past week we had unexpected winds come thru our area. We had our trampoline securely anchor and strapped into the ground. The winds tore the anchors out of the rock hard frozen SD ground and snapped the straps. Our trampoline rolled over and bent the net bars and one piece of the frame. Could easily be replaced right? I spent multiple days waiting on replies only to be told the damage is too extensive and we should purchase an entirely new trampoline and that they don’t offer replacement parts for purchase. I could purchase off brand replacement bars on Amazon but not the single frame piece. The frame is literally a curved piece that snaps in - it’s not even a piece with the leg attachment. Every other part of the trampoline is in perfect condition still. I DO NOT recommend this company to any family considering splurging. Look into the many brands that offer replacement pieces and purchase from them instead.

My trampoline came the box was tore up. Parts missing contacted costumer service. We will pick that one up and send you another one. They never picked it up and never sent another one My grandson never got his workable Jumpzylla. Had to buy another one This junk one is still in my garage !