Neva V.
We had a broken net pole and the…
We had a broken net pole and the customer service was excellent and timely. We are still waiting on a backorder item (lower net pole) but super happy. Thanks!

Shop TrampolinesShop Accessories Contact Us Find us on Facebook Find us on Instagram About Jumpflex Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play.Play for life!
Jumpflex Trampolines (jumpflex.com) has 805 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Children's Entertainment · Belgium, Wisconsin
Excellent

Children's Entertainment · New York, New York
Excellent

Children's Entertainment · New York, New York
Excellent

Children's Entertainment · Swanton
Excellent
805 approved reviews, newest moderated first
Neva V.
We had a broken net pole and the customer service was excellent and timely. We are still waiting on a backorder item (lower net pole) but super happy. Thanks!
Anthony D.
Best decision I’ve made in a long time! Or should I say best decision for my kids sake! They are super active and this is the answer to get the wiggles out while enjoying every second life has to offer! Plus when the kids get worn out I sneak out and get to be a big kid all over again!
Response from Jumpflex TrampolinesMay 5, 2022
Hey Anthony, Thank you for your 5-star review and kind words. I’m happy to hear you had a great customer experience with us, We love hearing your kids are loving it and also yourself as well. Please feel free to contact us anytime if you have any queries or need assistance on 866 3057238 or email us at [email protected] Kind regards, Janna Long Jumpflex Customer Service Representative.
Gaurav
Trampolines are great and the customer support team is fantastic and very responsive. I had an issue with assembly and also a warranty claim and they resolved my issue within 24 hrs of reaching out to them.
Response from Jumpflex TrampolinesApr 22, 2022
Hey Gaurav, Thank you for your 5-star review and kind words. I’m happy to hear you had a great customer experience with us. Please feel free to contact us anytime if you have any queries or need assistance on 866 3057238 or email us at [email protected] Kind regards, Janna Long Jumpflex Customer Service Representative.
Dayane M.
I had a few issues with my order but the customer service did great. It was very easy to take care of them. Thanks
Response from Jumpflex TrampolinesApr 22, 2022
Hey Dayane, Thank you for your 5-star review and kind words. I’m happy to hear you had a great customer service experience with us. Please feel free to contact us anytime if you have any queries or need assistance on 866 3057238 or email us at [email protected] Kind regards, Janna Long Jumpflex Customer Service Representative.
Katrina
I ordered the 15ft Jumpflex trampoline and so far it has not let my family down. The instructions are clear and concise for a flawless install, shipping was fast and the boxes were clearly labeled. So far my family has enjoyed jumping and camping on the Jumpflex and the sturdiness of the product. We have had other brands of trampolines in the past, but this one is simply the BEST! GOTTA GET A JUMPFLEX!!!
Response from Jumpflex TrampolinesApr 22, 2022
Hey Katrina, Thank you for your 5-star review and kind words. I’m happy to hear you had a great customer experience with us. We love hearing that your family is really enjoying their JUMPFLEX™ trampoline and is even camping out on it. Please feel free to contact us anytime if you have any queries or need assistance on 866 3057238 or email us at [email protected] Kind regards, Janna Long Jumpflex Customer Service Representative.
Mitzi F.
This is a great product. Strong materials. Well made. Sturdy. Relatively easy assembly. It can withstand my rowdy kids (and my husband). With the anchoring kit, it holds up under the high winds in our area. My kids absolutely love this trampoline! It's worth the cost for the quality. Shipment, hardware, instructions... all without incident. Highly recommend.
Response from Jumpflex TrampolinesApr 22, 2022
Hey Mitzi, Thank you for your 5-star review and kind words. I’m happy to hear you had a great customer experience with us. We love hearing that they are loving their JUMPFLEX™ trampoline/products and that it's keeping them busy. Please feel free to contact us anytime if you have any queries or need assistance on 866 3057238 or email us at [email protected] Kind regards, Janna Long Jumpflex Customer Service Representative.
Jm
Product came damaged
Response from Jumpflex TrampolinesApr 25, 2022
Hello Janine Thank youfor your review, Im very sorry that some of the parts were scratched. I'm happy that we were able to have that all sorted for you. If you do have any more enquiries Please feel free to contact us when you need us on 866 305 72338 or you can email us at [email protected].
Cheyenna R.
Fabulous company! Amazing customer service