Jumpflex TrampolinesReviews of jumpflex.com

Some of the nuts and bolts on the safety poles loosen over time. I lost some nuts and washers to the lawn like this. Replacement hardware pack arrived within days free of charge.

High quality product and EXCELLENT customer service!

Net was replaced quickly under warranty after sending pictures. Thanks Jumpflex!

So far my kids love it, great quality and looks amazing

I ordered replacement parts from Jumpflex twice with the same experience. I ordered safety poles two Months ago in August 2022. I have followed up three times and they blame the pandemic; it's already October 2022 the pandemic started in late 2019. Twice their logistic manager has said my parts are two weeks from the warehouse and restock. I have lost confidence in this brand. According to their site I can order a new trampoline and have it delivered within two weeks. There must be some kind of inventory? Still no update on my order at this time of review. I personally discouraged anyone from future purchases find a professional grade trampoline for the price. The overall prices have also inflated almost 1/3 for a new purchase since 2020. Why sell parts if there aren't any parts to deliver. I suspect they are out sourcing from another country. Cheap alloys and cheap labor. No one takes pride anymore. Sorry Jumpflex but you have disappointed me and my family.

Bought a replacement net and it had a defect. Contacted Jumpflex and they immediately sent me a replacement. Great service and easy to work with. This trampoline has held up well. I'm impressed with all the use this received especially during COVID.

Great product from a great company.

Very helpful customer service. Fast shipping.