JPMorgan Chase & Co.Reviews of jpmorganchase.com

I wanted to file a dispute of $49 charged by Windscribe. By this time, the Covid pandemic had hit and I was unable to file a dispute with Chase...they advised that phone calls would "take forever." I kept sending Chase private messages asking how I could file a dispute. Each time I received a canned response that it would take "a week or so" for me to receive a response from them. After no response from Chase, I kept sending messages, only to receive the identical canned response. I finally was able to call them today, 8/14/20...and was told the time for filing a dispute has passed. This was Chase's fault, NOT MINE. So because of Chase's lack of response for MONTHS and Windscribe's dishonesty, I am screwed out of $49. ---------------------------------- 8/29/20 - 8/29/20 - Update: After my Chase credit card account had told me it was "too late to file a dispute," I sent several secure messages saying the tardiness was the fault of Chase because of Covid non-customer service. Each of my emails received a canned response: "we have received your secure message and will review your account..." Nothing about how to file a dispute. FINALLY...enough secure messages got their attention and I see in my last statement that there is a $49 credit from Windscribe. This was a huge struggle, but I finally succeeded. Never again with Windscribe! Someone else mentioned that they are arrogant. Very true!

Makes it very easy for me to pay bills and transfer money to family members and friends using Chase' QuickPay with Zelle. Just be careful and always do a $1.00 transfer test and confirm with recipient they have received the funds as it is near to impossible getting your money back if by mistake you funded someone else (i.e. you transferred funds using intended party's old phone number/email, or simply made a typo thus someone else receiving the funds).

I am extremely disappointed in my experience with Chase and their Sapphire Reserve Card. I booked a hotel through a third party company, Secret Escapes (SE), to visit Jamaica in late April. Due to COVID the hotel was closed during this time and my trip had to be cancelled. I tried to receive a refund from the company but they repeatedly stated that they act as a broker and that my contract is with the hotel. I confirmed with the hotel that they received no payment from SE and therefore SE is illegally holding my money for services they did not provide. After exhausting my options of trying to work directly with the company, I filed a dispute with Chase. Without contacting me or validating any of the facts provided by SE, Chase closed the dispute stating it was a valid charge because I had cancelled the trip. This was of course blatantly false. After calling multiple times (twice where I was hung up on mid-call), I was informed that in order to reopen the case I would have to either mail or fax a letter stating my request to reopen the dispute. In addition to the letter explaining the situation, I provided evidence of SE’s terms and conditions stating that in the event a booking was cancelled by the hotel they would provide a refund and proof that SE did not pay the hotel. I tried faxing 3 times but the number they provided did not connect. I then mailed the documents. After no word for two weeks, I called to check on the status. I was told the documents had not been received and to call back in a couple days. I did so, having to wait on a long queue to get in touch with someone. Again I was told the documents had not been received and to call back in a couple days. I then went into a branch to talk to a representative directly. After 2 hours, they were able to fax the documents on my behalf. A week and another phone call later, Chase finally reopened the dispute. Two weeks later (and almost 3 months after the initial dispute was created) I received a response from Chase stating that while I may have a valid complaint with the merchant, this is not a billing error and concluded the charges were valid. However I was not claiming that this was a billing error, I was disputing on the grounds that this was a fraudulent charge for services not provided. Other credit card companies found similar cases with SE as fraud and returned the money to their customers. With the amount they charge for this card and the fact that it is supposed to be a travel card marketing perks of travel protection, I am less than impressed and will be looking for alternative options once my annual fee is up.

Have experienced very poor customer service from chase; their "PRIVATE BANKING" interface is a straw man, and their leasing division is inept and mired in a 20th century business practices. In the age of docu sign, electronic bank transfers and e mail, Chase has decided to be firmly rooted in a 1980' business model. Using snail mail exclusively in lease payoff scenarios. Long delays in processing and title release. Really have no clue on how customer service should work, it's all talk and little concrete action. I have just closed 2 chase accounts severed my relationship...my net worth exceeds 7 figures and chase treats me as if I have a Christmas club savings account. This guy is done with chase.

Do not, and I stress, do not invest stocks with JPMorgan, they're a bunch of crooks. I bought stocks through their website and initiated a sell order the day before which I cancelled prior to the 9:30am market opening they specify on their website and they still executed it and lost me thousands. Their response, sometime it happens. Stay away from these con artists.

I am boycotting Chase because of their huge investments in fossil fuel. They are making the climate crisis worse - and they know it.

Chase is the worst! I would rather bank anywhere else. Chase is the #1 bank for funding the climate crisis. Nobody gives more money to fossil fuel companies. We don't have enough time that we can keep funding new projects! A livable future cannot wait. On top of that, fossil fuels have proven to be a losing investment over the last few years. So Chase is irresponsibly losing money for the people investing with them.

Chase is the biggest funder of fossil fuel projects throughout the world and is contributing to pollution and climate change. Where are the plans to divest from fossil fuels? We deserve better from a bank that's supposed to be a leader in our country.