DGraz
The harness is okay but Customer Service - Forget about it!
The harness itself is okay - nothing special though and after some use will start to slip and not stay tight on the adjustment. I'll consider that wear and tear. I did however have a new one that would not stay adjusted. So I reached out and asked about a replacement. Seemed simple enough and I received a fairly quick response back, about a replacement being sent. But the replacement didn't arrive within a couple of weeks. So I reached out again and then the fun started. After two months, eleven emails/posts/chats (most of which went unanswered) and a complaint filed with the BBB, I finally got the replacement. Customer service isn't that hard... or at least it shouldn't be. ** In response to the reply - "to be fair", the harness was NOT delivered before my BBB complaint was filed, nor was the supervisor's response. I filed my complaint on 3/15. The BBB did not process it until 3/23. On the same day I actually filed the report, I received the supervisor's response assuring me she had personally placed my order and would provide tracking within 24 hours. So apparently, despite ALL of my previous email requests for a tracking number, my order was NEVER even processed until that time. And despite the fact the supervisor was aware of my customer service issues, she did NOT follow up within 24 hrs as promised. I had to reach back and ask for it AGAIN and finally received a tracking number on 3/18. I stand by my review - WORST CUSTOMER SERVICE.
Response from Joyride HarnessMar 25, 2022
To be fair. The replacement was delivered prior to the BBB. Your emails were all answered. Even if it wasn't with the results you were looking for. Our team has repeatedly apologized for the delay in getting your replacement. When your ticket went to a supervisor your replacement was delivered in 6 days.