Maura S.
Never again
You really need to be able to speak to someone on your end in person to clarify customer service issues. 1. I received a pink harness when I was expecting a red harness. I realize it's rose red but it's bright pink, call it hot pink! 2. I was unable to process a return myself, kept getting page not found. 3. When someone on your end did it for me, I don't have a printer so had to go to the library. Finally got all that done, went to the post office, mailed it, to come home to an email you sent me another one I did not order and now we have to start this all over again? I will never order from here again. I would rather support small business but sorry, Amazon makes it so easy that I will never go anywhere else again. P.S. Again, if one could speak to a real person and avoid all the confusion. I initially said I wanted an exchange but after a week of not being able to process the return, I sent you an email stating I no longer wanted the product, I had to go out and buy another one as my dog needs to be walked 3x a day. I can't sit around playing these games. Then, without final consent or verification from me, you took it upon yourself to send me another one, which I no longer need.
Response from Joyride HarnessMar 25, 2022
Hi Maura, The one you are referring to is the exchanged harness. You requested for us to exchange the rose red for the regular red. And that is what was sent to you. Red size medium per your email request.