Kaylee
Replies on reviews are just more lies.
If you are "determined to resolve my issue", then is anyone going to contact me or was your reply just so you can try to look a little better online? The texts I get are still condescending and sound NOTHING like your reply here. Is anyone going to reach out? ****Update: 11/13/2024: It took a long time, but Joyous has finally made things right. First, they pushed out my payment date to account for the days I was without medication. Then for the last 3 months they have made sure to have my medication shipped in time to arrive so that I don't run out of medication at all. Thank you for fixing this Joyous! I changed my rating from 1 star to 4 to reflect this. Now aspire to give all patients this experience, not just after they make it a big deal.
Response from Joyous - Low-Dose Ketamine TreatmentSep 3, 2024
Thank you for bringing this to our attention. We sincerely apologize for the frustration you've experienced, and want to assure you that your concerns are being taken seriously. It's never our intention to come across as condescending and want to assure you that our Team's aim is to support you within the best of our ability. Trustpilot responses are meant to communicate our attention to someone's experience. We understand and respect that everyone's experience is unique and we value the feedback we receive so we can continue improving our services. We have sent a request through Trustpilot for contact information and will reach out as soon as we hear back from you. ~Best, Joyous Team