Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Horrible customer service. Late delivery last 3 months, ran out and I'm out now. They said they sent it, checked mailbox after I got a delivery message. No medication, notified on December 5, still no meds Having to change treatment now for chronic pain, PTSD.

My medication was never delivered and I was not refunded. Terrible automated customer service.

Terrible customer service and terrible appointment platform. No human representative. The appointments never go through

Don’t use this company. I had a terrible side effect. I’m a somatic and they should’ve known to tell me that I cannot use it because it create liquid in my length. I almost got into emergency room even though I told him that they keep on sending me messages to keep on taking their ketamine one hand doesn’t know from the other hand. The service is ridiculous. It’s automatically it’s not human being they tell you that they have a nurse practitioner, but there’s ridiculous answer to everything. It was my last chance to try to cure my post trauma and they keep on telling me that if it doesn’t help to go to do alternative medicine like acupuncture. Even though I told them that for the last 14 years, I used every other method and I don’t wanna advise they keep on giving me advice just to tell me in a way we cannot help you and I want to cancel it and I don’t want to give me the money back and they even offered me to keep on taking it when they know that I got so sick of it if you take ketamine go to a doctor don’t use this company

I have been a client for over a year with just a few issues BUT this month my medication ALWAYS arrives by the 5th!!!! I have been texting, emailing asking why tracking was started on the 2nd and as of today 8th it does.t even say IN TRANSiT!!!! It does now say expected arrival on the 11th!!!!! So II AM SUPPOSED TO GO 6 DAYS WITH OUT MEDICATION????? BUYER BEWARE! I didn't pay membership a week late! And just because this is not a blood pressure medication does NOT mean I can't have a stroke or heart attack from anxiety and depression! You even know I lost my job last week so I NEED my medication! All I het when contacting them is We have escalated your request.....really? Where are results? I even offered to pay 30.00 to overnight!

BEWARE OF THIS COMPANY. I am a first time patient with Joyous and my first round of medication hasn't arrived – which would be OK, we can troubleshoot that - but Joyous has been near-impossible to work with. Here's why: 1. Joyous doesn't require signature upon delivery, which is insane for a medication. As a result, USPS said it was delivered but it never was (I was home, I checked). Joyous has done NOTHING to help with this. They refuse to work with USPS to resolve the issue and thus all of this work is falling to me, and it's actually a considerable amount of work. 2. Joyous employees don't even read your messages, they just sent you pre-packaged texts and emails resulting in you being unable to resolve your issue. Example: Joyous wanted me to file a missing package claim to USPS AND file a police report of a stolen package. But it makes no sense to claim this package was stolen when I have witness proof that it wasn't delivered. USPS won't let you file a missing package claim until it's been 15 days since your package was "(not) delivered." Despite communicating this to thme multiple times, I get hounded daily by Joyous to do both of these things. 3. When I told them I wanted to pause my subscription and that I don't care about a replacement medication until my current issue is resolved, THEY SAID NO. And then again tried to push a replacement medication, despite me saying I didn't want one yet: "Hi Laura, your subscription will have to remain active because we cannot send you a replacement while your subscription is paused. If you would like a replacement, you will have to keep your subscription active. If you are approved for a replacement, we can issue you credits for the time you have gone without medication." This is absolute BS- you can't just steal peoples money with promises of what they WOULD get in the future. You need to give people the services you said you'd provide within the monthly timeframe, and so far they haven't done that. Thieves.

Ordered the wax cubes you’re expected to keep in your cheek for 30-60 minutes. Decided to cancel the SAME DAY after much thought. This company had the audacity to tell me I would have to pay for the full three months to cancel the prescription. I told them about “the 3 day right of redemption act” which is a law designed to keep you from predators like this if you decide to change your mind within three days of any contracting the United States. They could not have cared less they continue to come at me even harder telling me I owe the money for a product I will not receive and do not want. Shocking and unethical conduct from this company!! Decided to contact a class action lawyer, just in case others have been scammed like me. I was never made aware of this policy and their intake process was as unprofessional as their actions!!!! Gross company.

First time on joyous they prescribed me medicine and the 3 months later decided they didn’t want to prescribe anymore because I was in suboxone. Knowing full well my family doctor was all for the ketamine treatment and there are no contraindications. This time I had to suffer withdrawals of suboxone for two months just to get accepted. I paid the old balance and the new one and they are using watered down product and told me they will not ship my meds because my id expires soon. I’m an American citizen and a human. But a piece of plastic dictates whether my mental health deteriorates or worse. I stopped two psych meds for joyous and now have none. I see y my only brother put a shotgun under his chin. This world is run by idiots. Hey joyous maybe don’t get high in your own supply. I’ll not be returning ever