Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Response from Joyous - Low-Dose Ketamine TreatmentMar 4, 2026

Hi there, we're sorry to hear about your experience and have requested more information through Trustpilot so we can look into your account and provide personalized support. Our Care Team is a team of real humans, but we do use AI to help provide fast support and triage requests to the right team. We'd like to investigate more of the details so we can improve our service and support. Thank you, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentFeb 12, 2026

Hi Deirdre, we're so sorry to hear about this frustrating experience. Our Care Team is made of real humans who respond via text and email, and we've escalated this to their team to respond directly to assist. The AI element of our company can be seen as "assistants" who help our human team triage support to the right teams, including providers. The company is not run by AI bots, but is supported by AI to help make the processes smoother. We'll monitor the request to the Care Team to ensure you get support directly via text and email. Thank you, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentMar 5, 2026

Hi Lana, we're so sorry to hear about your experience and we completely understand your frustration. We have experienced shipping delays due to issues with USPS, which we have since worked to remedy. We hear your feedback and want to make this right — our Care Team would love to look into your specific situation. Please reach out via text at (844) 774-0909 or email at [email protected], or open a case directly through our Automated Actions page: https://www.joyous.team/automated-actions If you'd like to share more about your experience, we also welcome your feedback here: https://www.joyous.team/joyous-experience We sincerely apologize for how this impacted you. ~Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentApr 22, 2026

Hi Karen, we're so sorry. This should have been smoother, and we hear how much trust it's cost. We take feedback like yours seriously, and it helps us improve. If you'd like to share more, please do: https://www.joyous.team/joyous-experience. ~Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentJan 8, 2026

Hi Ben, we're so sorry to hear about your experience and we've requested more information here so our team can look into your specific situation and reach out directly. We never purposefully delay refills and work diligently to ensure we have what we need from patients to provide smooth medication delivery. We'll look into your situation and reach out as soon as we hear back. Thank you, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentJan 8, 2026

Hi Stephen, our team is looking into this and will reach out directly to support. We want to assure you that we do not water down medication, and the pharmacy tests potency consistently and verifies through a third-party tester to ensure quality. While our providers are very careful about the medical history of each patient and uses their medical discretion to ensure safety with potential medication interactions, decisions about treatment are very focused on safety and ensuring the Joyous treatment is a safe and effective treatment for our patients; we will look into the specifics of your situation to understand what went wrong. Thank you and we'll reach out soon with more information.

Response from Joyous - Low-Dose Ketamine TreatmentJan 9, 2026

Hi Jeni, we've requested more information here so we can find your account and look into what happened. We want to assure you that we do take this seriously and want to help resolve the issue. Our Be Joyous moderation team uses automated moderation assistance that flags posts as "in review" to help the team ensure posts abide by community guidelines. We've had a lot of patients reach out directly asking us to keep the community space positive and supportive for patients to help each other through treatment. We created a "logistical" space in Be Joyous where patients can share things about treatment, support, or feedback to keep the main area supportive for patient mental health. It's not about censorship, we just wanted to honor the requests of patients who have shared that negativity impacts their mental health significantly. Thank you for understanding and as soon as we get information, we'll look into what happened in your situation and assist. ~Joyous Team