Joyous - Low-Dose Ketamine Treatment Reviews | Read Customer Reviews of joyous.team

Joyous - Low-Dose Ketamine Treatment Reviews | Read Customer Reviews of joyous.team

Joyous - Low-Dose Ketamine Treatment reviews

Showing 227 reviews with 1 star · Clear filters

Shane T.
Apr 4, 2026
thieving scamming company
thieving scamming company. can’t see the irony in the amount of stress and agony they are causing me…. holy Christ!!!! ordered in December 2025, couldn't finish the prescription because it was making things worse. Cancelled. Nothing shipped again, email support cuts off and they stop responding after they say they will cancel you. No product rendered. No service rendered. 4 months later they're still charging my card every goddamn month. Can't get them to stop. Borderline harasement! STAY AWAY DO NOT GIVE THIS COMPANY YOUR BUSINESS!!!
Response from Joyous - Low-Dose Ketamine TreatmentApr 7, 2026
Hi Shane, we're so sorry to hear about this frustrating experience and we've escalated this to the team to investigate understand what happened so we can assist. We never want patients to feel like the experience was a scam, and we're looking into your specific account so we can provide support directly. Thank you, Joyous team
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Bradleigh D.
Mar 27, 2026
NO client care or support if needed. Can’t get in touch with anyone.
Very unfortunate. Got through one month and actually felt a difference, or was beginning to. I didn’t go through it faster than the “monthly payment” and by the time I was ready I had to make another one without receiving the second prescription. I paid for it almost two weeks ago and have been trying to contact someone since Monday. They send me four texts a day reminding me the dosages and the check ins but won’t call me. How is that client care?????? For mental health?????? UNBELIEVABLE HONESTLY
Response from Joyous - Low-Dose Ketamine TreatmentMar 27, 2026
Hi Bradleigh, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
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Charlie M.
Mar 26, 2026
Ketamine
I only tried this because my PCP knew I needed help, she said I wasn't coping at all, that I just had no way to cope. C-PTSD, Anxiety, Depression, pain attacks, chronic stress, chronic fatigue, chronic insomnia, Celiac disease. I tried to find inpatient mental health care that is Celiac safe, there aren't any. So I saw this and thought why not? Nothing else was working, my PCP didn't seem to care. I wish I had read the reviews and complaints. IT'S A SCAM!! They won't send my refill, it's been 6 days now, Over 111 complaints to BBB! Scammers are horrible people, but messing with someone's mental health IS A NEW LOW! You have no way to talk to a person, it's emails and texts.
Response from Joyous - Low-Dose Ketamine TreatmentMar 27, 2026
Hi Charlie, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
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Anna R.
Mar 24, 2026
I like the treatment however I may…
I like the treatment however I may switch to spravato because they supposedly keep track of how much medication you have the mail it out, well I have run out of medication. I’ve been texting for days, missing work, how can they just let you run out of medication? And they just keep saying we are working on it.
Response from Joyous - Low-Dose Ketamine TreatmentMar 27, 2026
Hi Anna, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
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Christian W.
Mar 4, 2026
This is a second review
This is a second review. After someone reaching and confirming that my subscription had in fact been taken care of and that I would be refunded for the two payments that should not have been taken, I am charged again today. This business is an absolute scam. It is a for profit well oiled machine. Do not use this service. How disorganized and uncommunicative the are is baffling. I can not be anymore more direct than saying do not use this service. They will take your money and not provide any outlet of communication to properly discontinue or manage your services with them.
Response from Joyous - Low-Dose Ketamine TreatmentMar 4, 2026
Hi Christian, please check messages for updates from our team. Once an account is confirmed cancelled and subscriptions are not set to continue, we do not continue to charge patients. We've escalated this immediately and will handle details directly to ensure privacy and support. Thank you! ~Joyous Team
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Talismin
Mar 3, 2026
I have been using them for…
I have been using them for depression/anxiety and now they are a big cause of my anxiety. You will go several days even weeks waiting for your refills and they only use chatbots to communicate
Response from Joyous - Low-Dose Ketamine TreatmentMar 5, 2026
Hi, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
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Ramona
Feb 28, 2026
Lack of communication
Lack of communication is big and for someone who served in the military for 22 years in customer service I was very very disappointed. I tried reaching out numerous times but there is no phone number, you have to communicate via text or email which I did only to get bots. I wasn't even on the treatment for 2 months and every day they kept sending me a survey asking me how the medication was working and how many I had left, I would think they would know that seeing they hadn't shipped me any months. I only wanted to try for one month to see how if I had any negative reactions but sadly they charged me for two more months because I was on a 3-month plan. Even though I said I wanted to cancel and not have any more shipped they continuously sent me surveys thinking I was still on the medication. It didn't really help me much with my anxiety and depression if anything it increased it because of lack of communication.
Response from Joyous - Low-Dose Ketamine TreatmentMar 3, 2026
Hi Ramona, we're so sorry to hear about this frustrating experience and we've requested more information through Trustpilot so we can find your account and assist as quickly as possible. Our Care Team is made of real humans, but we do get automated support to help triage requests and help patients faster. We're sorry for the confusion with the check-in surveys, but once we get additional information we'll get this sorted. Thank you, Joyous Team
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Silvana F.
Feb 19, 2026
AI Garbage and not reliable
It's completely AI except every few days a human may review the texts you send. They let my medication get lost in transit 20 days ago and will not file a claim to get me another. Instead their AI is fighting me saying my package was delivered, then saying I had to file a claim. But USPS specifically says the sender must file a claim. So I never received my second round of meds, and I was charged for 3 whole months. I've had to get a lawyer involved to recover my lost funds. Don't do this. AI SUCKS!!!!!!!
Response from Joyous - Low-Dose Ketamine TreatmentFeb 19, 2026
Hi Silvana, we're so sorry to hear about this experience. Just want to clarify that our support is not completely AI, but we do integrate AI to help our Care, Nurse, and Provider teams triage requests to the right team and support patients more efficiently. We're deeply sorry your experience felt like it wasn't a team of real humans and have escalated this review for the team to investigate regarding USPS losing your shipment. Someone will reach out directly if they haven't already. Thank you and again, we're so sorry for the negative experience. ~ Joyous Team
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