Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

The issue is not the ketamine. I had great results. There is literally ZERO customer service. My first appointment was with the least Joyous person on the planet. Very condescending and grouchy. Got past that, got my RX. Everything was fine. THEN, my last 4 appointments (within a 3 day period, were randomly canceled at the last second with no explanation. Took 2 days to get a response on why. Apparently the person assigned to me who I already met with is not licensed in my state. So instead of assigning someone else, they kept allowing me to set up appointments then she kept canceling them at the last minute - WITH NO EXPLANATION. So now I am almost out of ketamine and supposedly have an appointment with someone else in an hour. The fact that they allowed the initial appointment with someone not licensed in my state is crazy, but to just keep canceling me with no explanation is crazy. And there is NO phone number to call so you are at the whim of text - they DO NOT ANSWER EMAILS. So, after this RX, I will switch to another provider. It has been ANYTHING but Joyous. I will again say the ketamine is life changing but Joyous isn't the only provider in this field so buh bye. I'll get my joy somewhere else.

The medicine is a miracle. This provider, however, is not to be trusted as your sole mental health provider. They will leave you hanging without any medication at all for a couple of weeks after they make you stop taking all of your other Mental health Meds. They don’t seem to have any urgency regarding my refills and I don’t feel that this is mental health care place. I just feel that this is JUST a medication provider, that is miraculous medicine IF YOU CAN GET IT! I feel like they FAILED me these past couple of weeks.

I found Joyous' ketamine therapy service disappointing and their customer service non-responsive. The treatment failed to improve my depression and, alarmingly, made me feel even worse. I had to reach out to them multiple times through various channels — text, daily check-ins, and email — about my issues and my wish to cancel until I finally received a response. The utter lack of support was astounding for a company that claims to care about people's mental health. The potential benefits are certainly tantalizing, but only if it works for you. Otherwise, prepare to deal with unresponsive customer service and multiple attempts to cancel. A cautionary tale in health and service.

Ketamine itself is a miracle cure for my depression. That being said, the customer service at Joyous leaves MUCH to be desired. They state on their site that they are simply a text away. There is no line to actually call into. I started treatment in September and the confusion started from minute one. I had to text the customer service line because I had not received information on how to start or what my initial dose would be. It took more than one attempt to receive a reply. Every month I have had to follow up and have had a delay in receiving assistance. I would text at 8 or 9am and not receive a response until either very late in the day, or have to send a follow up the next day expressing my frustration. Each time I finally receive a reply, it’s some platitude. A fluffy apology of some kind with a promise it will be an improved experience in the future. Joyous is catering to an exceptionally vulnerable population. The last thing you need when being treated for depression and anxiety is to have issues in obtaining your medication. 2 of my 3 refills have been late in processing and I had a lapse in the medication. And this is with giving SEVERAL notices that I was getting low. This is only to be told the pharmacy doesn’t have my correct shipping info. Twice!! Just…what?? How is any of this okay? The main problem that I see with this service is that there is zero accountability for support service. You cannot be put in touch with a supervisor. You cannot call repeatedly for help. You are at the mercy of someone returning your text, and that only seems to happen when they feel like it. I’m highly considering switching to Mindbloom at this point.

Where did they go? They sent me a text stating their number had changed. Put the new number in my phone, kept the previous numbers, and poof, they are gone.