Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

If I had the option of 0 that would be the score. You cant get a live human to talk to and all communication is AI bot box. I have requested to SPEAK to someone at least 6 or 7 times with a response of "our care team will reach out to you" I recieved my first months supply on April 12. Ive not taken any of it as my Physician advised that due to my HBP it would not be safe. I explained this to AI cause you cant get a breathing person on the phone. Only response "our care team will reach out to you". Not a call yet. I called my credit care company disputed the charge and put a block on any further attempts to charge my card. HORRIBLE CUSTOMER SERVICE.

**update** I was told my money was refunded still waiting to see it post though. Too bad my business could have been saved with proper service recovery. On another note, no phone number to reach a human to discuss your concern is simply not ok. Emailing someone and hoping someone responds is just not ideal in healthcare. Also how about having the customer pay after they have talked to a provider instead of before? If you are not a candidate then no need to wait for a refund. I paid for the subscription, and I was told to make an appointment for the actually prescription. I had a 915am appointment. I waited two hours with my spouse for a provider. It kept saying uou ar next then it would update and say 1 patient is ahead of you. I finally sent a text message only to be told the “psychiatrist” was on break and offline. I was told that she went into room and waited 4 minutes which doesn’t seem possible since my wife (who is a PA) and I were both waiting and watching the screen. The nurse told ‘em that she could not find me in the line and said that I disconnected which is why I was left not being seen. If I was more depressed or suicidal this might have pushed me over the edge. Thankfully I am not suicidal but I am depressed and was hopeful someone would try to help me. Notice their website it has no customer service number, no way to contact them or request a refund. They only have AI who CANNOT transfer you to anyone else. Now begins the challenge of trying to get my money back. I feel like I will have to file a claim with my card that I paid to get my funds back. If you want help save yourself some time and grief. No one cares about you at joyous. They just lock your payment in and simply don’t see you. Joyous simply doesn’t care.

I had an initial appointment scheduled for 5/27 at 8:55am. At 9:50am I logged-out, as no one had joined. I contacted customer service, who apologized and recommended that I book another appointment. I re-scheduled and joined today at 5:35p. A woman joined the call and took some basic background data. She then stated that she would link me to my provider once they were available, which would be in 30+ minutes. She stated that if this was too long of a wait, that I could "make an appointment." I answered with, "This is my appointment," to which she responded with, "yes, but they are first come, first serve." First come, first serve is not 'an appointment'. I was scheduled for an appointment at 5:35pm and arrived on time. I have no confidence that patients are taken seriously. I am a clinician myself. It's clear that my time is not valuable, so why would assume that my clinical care will be?

Once they get your money, you get thrown into the Automated bot text messages… you let them know a week in advance. You’re going out of town and if they can’t get your medication shipped by a certain day, don’t ship it ship it to the vacation address no response. Excuse after excuse Automated response SYSTEM then they blame it on you with TEN Plus attempts to contact them via text message email and phone calls. Nothing gets resolved then they want you to pay for re-shipping when they didn’t do their job and still been over a week and nobody has picked up the phone and called so if you were looking for medication with no support, this is the place if you actually want to talk to somebody and have an adult conversation about anything don’t purchase this product. It’s actually a joke automated response after automated response. I am looking for a new doctor immediately.

The connection I had with my provider was in and out, the quality of the wifi/Internet made me question the validity of the company. The call was dropped several times. I had to leave the call as well, the woman assisting me would speak over me during times of silence/my turn. I didn't feel helped. The call was stressful and I took time off for work for this call. I cried after the phone call lol. All good now. This was only one interaction but pretty impactful for me questioning the validity of the business.

The (+)s: -Ketamine itself is a wonderful substance that helps most people who are feeling stuck. -This service is cheap. Assuming you receive the product/service advertised. The horror: The service/care itself is so negligent that this can safely be called a scam. TL;DR, I was approved for treatment, told I just needed to upload a medical clearance form, which I was told could be completed by a therapist, given that I was no longer seeing a psychiatrist. I see that the form is asking for a psychiatrist's signature and license #, so I again ask for confirmation that a therapist can complete this. They confirm that that's fine. But my therapist feels uncomfortable completing the form, understandably, given he's not an MD. I tell them about this, and they say a letter from the therapist can be substituted, given (very rightly so) that the medical clearance form's language is explicitly for a psychiatrist. So my therapist writes a letter, I upload it, and I'm texted again saying that actually a letter is not an option, and that I need a psychiatrist to fill out the form after all. Mind you, this is all over text, as there is no option to talk to a live human. So to get clarity on what's going on, I schedule a follow-up visit to talk to a nurse practitioner. Eventually, she tells me that I do indeed need a psychiatrist to fill out the form. I say, okay, let me contact my old psychiatrist to see if they are willing to fill it out. She agrees. MOMENTS LATER, I get a TEXT saying "After careful consideration, your provider determined that our treatment isn't the right fit for you at this time" along with some AI pseudo-compassion slop text surrounding it ("You deserve care that meets your needs"). YOU'VE ALREADY APPROVED ME AND *I'VE PAID*. YET I NEVER RECEIVED ANY MEDICATION/TREATMENT. I'm trying to get my money back, but no luck so far.

So after waiting weeks to get an appointment with the Joyous "Care Team", today was finally the day. At the meeting time I hit the link and immediately got an error message. Then I got a phone call from a bot named Ellie who told me she was a human being. She sent me another link that led to the same error message. the future is here and believe me it's no fun.

I was feeling very hopeful. I hope someone gets to read this before they delete it. This company is about making money, not helping you. I've been on 15mg for 3 weeks. You can't get any help. Support teams just push you around. You can't get a refund or cancel the three months that they have you sign up for. If you read up on Ketamine, taking it orally, you only get a small percentage bioavailable. You'll never have that real reset with your brain. You have to do IV for that. If you can ever get to a therapeutic dose with this company. It feels like that's their ploy to not allow the correct dose, so you just keep paying and receive no health benefits. I've been to the BBC to report this company.