Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

I’ve had a mix of experiences with Joyous Therapeutic Ketamine. While I found success with their program and generally felt treated with respect by the customer service team, my recent experience has been deeply concerning. After being a long-term customer and receiving care for a year and three months, my medication was abruptly discontinued without prior notice, just days before my prescription was set to run out. They made sure to process my December payment first, which is fine—if they need it that badly, I won’t bother fighting about it. There was no proper discussion with my doctor. Instead, I received a letter abruptly ending my treatment, leaving me scrambling to find a new provider. This decision, made without any consultation, felt highly unprofessional and unethical. Cutting someone off from medication they’ve relied on for over a year, without a proper transition plan or support, is not how ethical medical care is handled. I was left confused and unsure of what had happened. I later learned that my participation in a trial with another provider—something I had confirmed with them would not conflict with my Joyous program—was the reason for my discharge. Admittedly, this was my mistake for trusting the other provider, but I wasn’t aware that this would lead to such drastic consequences. To make matters worse, I didn’t even complete the trial. After just three low-dose sessions (in which I consumed no other medications), I stopped because it wasn’t a good fit for me. Joyous does have a policy regarding participation in other programs, but it’s buried in an FAQ disclaimer on their website. It’s neither obvious nor easy to find. Patients deserve to have critical policies like this stated upfront, not hidden in fine print. It’s essential to make these rules clear during onboarding so patients can make informed decisions about their care. If I had known this, I could have paused my treatment or reached out for guidance. Lastly, while the customer service representative I spoke with was respectful, they were not equipped to address my concerns meaningfully and were not connected to my doctor. After a year and three months of treatment, it’s disappointing that my questions and concerns weren’t handled with the professionalism or empathy one would expect in a therapeutic setting. I hope Joyous reconsiders their approach to patient care, particularly around transparency and how they handle treatment transitions. Patients deserve clear communication and better support during such critical moments.

The nurses are very well trained the company is good helping me along the way it's just me not getting well fast enough but overall very satisfied.

I loved it until I had to cancel and now they won't give me a refund even though I canceled before they charged me. I can't get ahold of anyone the service is not good if you actually need to speak to someone. Update they are now fixing the problem I hate that I had to put a review to get the attention needed but I am glad the problem is being addressed.

Computer generated questions where my answers were often disregarded. A complete lack of response when I had not responded to the daily questionnaire in weeks. I could have been dead and joyous kept sending me daily questionnaires. This almost total lack of human contact might be the new healthcare model, but it remains lacking.

First off, let me start with the positives here. Ketimine treatment has always worked for me. I have been through 2 full rounds of treatment + some "touch-ups" since 2021. They literally saved my life because I was in a very dark place when I first started treatment. For me, it was like night and day. The problem was they tended to wear off after about 2-3 months, which wasn't ideal, I need lasting improvement. So I started Joyous thinking that maybe if I kept it in my system, it would work better, and it DOES. Not only does the medication work, but the time quiet time they recommend to let it kick in forces me to just give myself some time for myself. I use it to relax, declutter my mind, and for meditation. Honestly, I think this is half of what makes it work so well for me. NOW... The company that gives you the meds is abhorrent. There really is no "care team." There is the doctor that gives you the meds that you "check in" with once a month, and this is how that 2 minute convo goes: Dr- How are you doing on the meds? Me- Okay... Dr- (No follow-up on that okay) Do you think we need to change your dose? Me- (Unsure) um. I don't know Dr- Well, we'll just keep you where you're at. Any questions? Me- (With so many, but don't know where to start.) Um, No. Dr.- Okay, we'll speak next month. They send you a daily check-in, asking about your mood, sleep, energy, anxiety, and side effects. Takes 1 minute. This is not reviewed by an MH professional, EVER the nurse, that I got to talk to ONCE, who said it is literally an algorithm that is adjusting my doses. So if I went on there every day saying my does isn't high enough, I could be maxed out in 2 weeks without being questioned about it. When you need assistance, there is no phone number to call. They send you to a text number that I am pretty sure is run by a bot. It takes FOREVER to answer you (I am talking over 24 hours), so if you need help right away... You're not getting it. Their shipping it terrible. You WILL have gaps in your treatment. They do not let you fill until the day your script is out, THEN send it to you, which is often delayed. To me, this all seems like a "Here is your drugs, Good luck." kind of company. Which sucks because what they are (supposed to be) doing is a wonderful thing that helps a lot of people. I am genuinely afraid they are going to get audited or something, and then just disappear, leaving everyone S.O.L. I really don't know how they run a company that hands out scheduled substances with so little medical professional involvement. If there were ANY other company, I would use them.

My first two orders seemed to work very well . Although the torches did not seem consistent in strength . My most recent prescription is the strongest to date and I feel barely nothing . I have to contact them , I’m a bit disappointed.

Updating my 1-star to a 3-star review. The provider for my first appointment noticed the link issue and emailed me a working link within 15min of my appointment. Definitely appreciated, but infrastructure concerns remain. We'll see. _____ I decided to ignore the significant number of 1-star reviews, and give Joyous a shot. Unfortunately, it's already a fail. The Zoom link for my first appointment did not work. I use Zoom daily for work. This was not user error. A 2-3 business day turnaround to respond to my text message about the problem doesn't cut it. As a physician myself, I was hoping to be able to recommend Joyous to patients. It seems like Joyous was launched well before the infrastructure to actually provide the service was in place. It'll be interesting to see how long it takes for Joyous to respond to my text and email, and how easy it is to reschedule an appointment. Having rearranged my busy morning for this appointment, I'm angry.

I’ve been really happy with joyous until recently. I’ve tried to text them all day and receive no contact, tried emailing, etc. sometimes it can take DAYS to get a response.