Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Had 2nd appointment, provider didn't update my account for the dose increase. No one to call, tried text, THE care team changed my dose from 60 to 75, not 80 like prescribed. They order the wrong prescription, had to switch to a provider that has a phone number to call and supervise, not some random care team acting on some corporate treatment plan. They appear to use an automated text system. Updated. No real resolution. Had to start over with another provider.

I started the process in October and felt great. The Nurse Practitioner was incredible, warm, and compassionate. I started the treatment and it started to have a very positive impact on my stress, depression, and anxiety. I ran out of medicine prior to my follow up and was sent an additional 30. After speaking with Vivek during the follow up he updated my dosage and told me I was good for 3 months and refills would be available. The daily app asks how much you have left and I responded accordingly. Imagine requesting a refill only to be told to meet with NP Vivek, for which I already have an additional follow-up scheduled for the 23rd. The text message correspondence was awful. Blamed me for the issue, and lacked empathy. Actually got an attitude with me for expressing my disappointment in the process, as I find that I didn't have refills. He called it a slight inconvenience and offered to cancel the order and my participation in the program. When I asked to have another person assist me, he said calling me wasn't an option. I asked for his name and he said gave me a name. Roughly an hour later after I filled out the cancelation survey, a leadership representative texts me to say they were sad to see me go. I asked if they looked at the communication thread and she said the name I provided didn't match anyone who works there. After I asked for her to contact me directly she went into radio silence. So I was disappointed, disrespected, lied too, and ghosted all in one day. I'm going to reach out to their competition. Hopefully they'll have a better process and kind customer service.

UPDATE 6 weeks zero improvement and I feel even more depressed knowing my results are nothing like all the positive reviews that say it’s life changing. I’m also very dissatisfied with Joyous. They send you this annoying daily check in where you have to rate your mood based on smile or sad emojis. Real clinical rating system!! Yet they do absolutely nothing with the results. I put the most sad emoji every day and even submit in the text box that my depression is not improving and they never respond yet decided to LOWER my dose because 1 day I said I had a headache. So if you have a “side effect” they’re very quick to respond to that but do nothing to respond if you’re still depressed. There is zero patient care whatsoever and they’re just doing whatever they need to check some boxes that they’re being a responsible provider. Unless this medicine works great for you quickly, don’t expect to get any help from joyous. —- Been on this a month now and no improvement with my depression. I'm at 100mg. Giving 2 instead of 1 for the tiny sliver of hope that it may help given more time. If it does in fact help after several more weeks, I will change my reviews.