Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

What I'm telling everyone. I have been having a hard time from the very 1st Zoom call where the therapist didn't show, to the 2nd therapist who was a no show but blamed me even though she saw me waiting! My boyfriend was there to witness it. Then to constant miscommunications from them about dosing issues & symptoms. They would change my dose but then a text would get sent out saying the old dose. This happened too many times. Constant confusion! I was having heart palpitations & another issue. They kept me on the same high dose! I once again had to take my own dosing. I gave myself less & told them that a few times. They did NOT listen! Daily texts still came back with the high dose. This is with doing a daily check in on their website. Plus texting them to let them know. o trying to cancel my subscription. I told them twice two days in a row not to renew. What did they do, sent a text saying my subscription is being ordered! If I have to call my bank to get my money back, I'm going to be upset...yet again. I have many screen shots of proof of the terrible service. I'm being ignored. They are very unprofessional & completely unorganized. It takes a lot to upset me & Joyous definitely has crossed the line with me too many times. Please use another company!

They aren’t accredited by the BBB. Patients beware. The intake appointment was more of a sales pitch. They misrepresented how much access I would have to a nurse, how much my input was going to matter and how personalized my care would be and just blew through the medical part. Once treatment started They had me fill out mandatory daily check ins (which was supposed to “personalize” my treatment) but no nurse ever responded. My dose was never once tended to by a human medical professional ( however, a human with customer care sent me a message to explain that it is a robot managing my medication and there is NO WAY for me to talk to a medical professional about it) They have a “care team” (who doesn’t care about you at all) that responds unprofessionally, coldly, and is downright unhelpful. I had concerns over my dosage and a customer service rep would send me a snarky remark via text saying to just follow along with the “protocol” (this protocol is the robot that is managing patients doses) it is absolutely pointless to put your questions and concerns or any other input into the check-ins. I did several times and was sent a dismissive and unhelpful message every time directing me back to the robot (the robot I was having a problem with) I suffered as a result of my interaction with Joyous. I feel more depressed and anxious than when I started treatment with them. Every interaction I had past them taking my money was unhelpful to downright harmful to my mental health. They refused a refund on the grounds that I “received my medication” despite the fact that I was only using their service for under two weeks. (They also get a huge discount on the already inexpensive medication, I know this because the pharmacy told me so over the phone) I did not get the service, care, and tailor made treatment I was promised. I feel I was exploited as a vulnerable person seeking relief and treated like cattle, as if I was just another number. I would not recommend Joyous to anyone, I say avoid them like the plague. Also, I know that Joyous was the problem and not the medication. I have used another provider before this and had fantastic results. EDIT: I didn’t receive a full Month of treatment, nor did I receive the treatment promised. Not only that, I was at a detriment after dealing with Joyous. Those are grounds for a refund. I reject your response, this is not a solution and does nothing to prove that Joyous is actually committed to customer care. In fact it proves my point that patients are just a number and as long as joyous got your money, it’s irrelevant what the patient outcome was.

Horrible company. They say they will help and answer questions, but I had texted and asked questions for the check-in with no response. I was experiencing side effects (breathing difficulties) and asked about this multiple times with no response. The check-ins are also very confusing since they send you multiple links in a day as "reminders" even when you complete the check-in earlier in the day. I also asked about this, and received no response. Update: Even though Joyous responded to my review (showing they clearly know who I am, despite their false claims in their response), they tried MONTHS later to flag my review saying they did not believe I was a former customer. I am definitely not the only person they have tried doing this to - this is what they do if anything negative is written about them. Very shady company.

SCAM The provider had me sitting on Zoom we could see each other but no sound. I use Zoom all the time so it's not me. Then they sent a text saying I missed my apointment. RESCHEDULED for the next day but same thing happened. 20 minutes seeing my provider but no sound. I have more anxiety right now from them. They did want a picture of my ID. Wonder what they will do with it!? K No communication via phone or email.

No one showed up for my appointment on 3/29. When I contacted company they informed me they were having trouble with their scheduling software. They offered me an appointment for 4/7 on 3/30 after their screw up. If their software can't handle scheduling, how can it handle ordering the proper dosage of medicine from a compounding pharmacy? Can you say overdose? Feels like another silicon valley startup taking shortcuts at the expense of their customers. Had to block company number because they continued to hound me via text trying to explain away their error. Even after I made it crystal clear I would never use this company given my experience. Never had a "health care provider" not show up for appointment, cancel sure but Joyous didnt even provide me with the courtesy of canceling. This review will likely be taken down because Joyous complained to Trustpilot and I am not giving more personal information to this company. They didn't care about their error until after I posted this review. After this review was posted they offered me a same day appointment. Does Joyous only care about customers when they look bad?

The worst. i scheduled two consultations- the first one they blamed me for not showing up even though i was sitting in the zoom room for 20 minutes. The second time i sat there for 30 minutes again with non response from the host and no answer from the Joyous number after texting them. I would have loved to actually try the product, but clearly they have issues with scheduling and communicating.

Here's my experience with Joyous. My initial interview went well and received my first pack right away. However, the treatment they claimed that it worked right away did not. I texted them at the end of January and told them to stop sending their product which they did but was charged a double payment of $258 and no medication was sent. I repeated my text message to them with no response so I contacted my bank. They did an investigation and I was awarded my $258 back to my account and had to have a new debit card issued to me. Since then I have received three emails in March telling me that they have tried to charge my account for the next refill of $129.( keep in mind that they have sent no refills since they charged me $258 ). Thank goodness that I have a new card and they cannot charge me anymore. Please beware people!! Don't let them take you for a ride like they took me.

i was charged for a new refill even though i didn’t complete the telehealth appointment to talk about a refill, i have so much medicine left over and they went ahead and charged my account for a new refill even tho i have 24 troches left and told them to pause my subscription and they said they did. obviously they didn’t, i feel it’s very irresponsible to just go ahead and send medication out for someone who doesn’t want it and has an over abundance of it and that money was for my car payment that is two months late. it’s a great way to allow people to abuse the medication with the way they try to push it on you even if you have way too much leftover already. will not be renewing any more prescriptions and will change my card number. would be nice if there was an actual patient portal to log into to cancel the subscription since obviously the care team members can’t be trusted to do that. y’all’s website specifically states “after 21 days ours telehealth health providers will check in with you via telahealth consultation( 3 week follow up appointment) if a refill makes sense a new 30 day supply will be shipped to you” i didn’t even have a telehealth consultation why are you guys just shipping out medication that i didn’t even have an appointment for?