Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Made an appointment, went through all the questionnaire stuff, got a ton of texts from them, got a text saying my appointment was cancelled with no indication as to why, made another appointment and was told i was disqualified but there was no indication as to why. Can't get ahold of anyone at the company via phone/text/email. Super sketchy, waste of my time. Don't trust these people. — In response to their response, no — my situation has not been rectified. If anything, my experience with Joyous has gotten markedly worse. I received my first prescription two days ago, texted Joyous to ask what I should do, and didn’t hear back until about two hours ago. I keep being told that they’re here for me any time, but this has not been my experience at all — it feels more like they’re here for me when it’s convenient for them. Issues like these are bad in any company, but when it’s a mental health company prescribing medication it is legitimately dangerous.

It is seriously absurd to get medication from a place the does not offer a live person to talk to at all ever when there is any kind of issue. The ketamine is amazing and I am so happy with the treatment and I highly recommend it to anyone interested in it, but this company and the system they use is just awful in every way. They send you medication refills even though you let them know you don't need it. They do not respond when you ask to cancel your subscription and then two days later charge you for another refill which again you did not request. And when you ask if you can just return it, unopened and unused, they say they can not do that and they can not refund it. Just find someone else. I justified it too, "oh I probably wont have issues or need to talk to anyone, its fine." No. Just find somewhere else. I will definitely be looking into other places when I can afford it again.

I took the ketamine and my anxiety increased within an hour. I reported this on my daily check in and the next day my anxiety increase again after taking it. I reached out to Joyous and received a text back asking me if anything else in my life has changed and telling me not to take it within 4 hours of caffeine. I reported that nothing else had changed and that I did not take it within 4 hours of caffeine. I received a form text back that did not include a response to my concern. I reached out immediately again about the increased anxiety, got the same exact text I got before, answered it the same way, and got the same form text that did not answer anything. I do not want to keep taking something that is making me worse and where no one will provide any clarity on the so called care team. Clearly the care team is mostly AI response. Totally dangerous.

I wish I could say that their much-touted patient support and tech actually worked, but they don't. Attempting to contact them is spotty at best; rescheduled meetings are canceled because their process and workflows seemingly don't work. Best to find that out before you attempt to take what they send in the mail - clearly, the initial experience leaves much to be desired!

I liked that I could do this at home. But the minute the post office makes an error it's entirely up to you to prove the error AND fix it. There is zero customer service. It's all chat and no one ever on the phone. If your prescriber doesn't show for an appointment, oh well. Text to make another one is their mentality. Fo elsewhere if you want service and better monitoring of your reactions to this.

The startup pre-screen process us EXACTLY as described in these reviews! Look at the pattern; I was laughing but in disbelief too,, because the bad connection, overly dramatic requests to get notes from Dr, delays and no responses on vid’s stating no sound on zoom when EVERY OTHER ZOOM is great, etc. it’s a pattern that raised red flags & yet I did the dog & pony show to experience the program. And I’m right here with other users/patients on the robot AI monitoring our care. There wld be a lot more of these realistic & factual reviews if everyone knew of this platform. No need for Joyous to reply. People can see the pattern here & if a patient (and find this site) will add to the factual & didapointing experience from beginning to end. If this were a good method of use/delivery why is Joyous the only provider of this method unlike Mindbloom’s competitors? Oh! And the pharmacy is owned by owner’s wife 😳

Was doing fine, but stopped treatment because they double charged me. I started treatment again two weeks later and instead of putting me at my current dose (120mg) they dropped my dose down to thirty. The provider i was seeing was great, but got assigned A new "doctor" that this part pf their treatment pla , and was told by joyous customer service that my provider decides how much I take. Customer service takes a week to respond, are rude, and completely incompetent. You're better off calling compounding pharmacies and asking for a list of providers. Edit as of August 10, 2023. Just restarted treatment and still being overcharged.

I received my first ketamine supply and all seemed well. However, when I only had ten troches left notified Joyous several times with no reply. When I had none left I got a message to make a followup appointment on a Friday. This is a long holiday weekend with July 4 on Tuesday. Thus, it appears I will be without meds for a long time. Based on other reviews this seems a common problem. Why does Joyous allow this to continue? Thanks Joyous!!!!