Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

They really dont care about helping you - oh, sure, helping is a bonus to them since they can charge you and you can't do anything if they don't deliver, are late with refills, etc. In a year of treatment, I have had more than half of my refills get delayed for up to 10 days - this has happened at least 4 times. This time is really bad, the refill was 3 weeks late. When they refilled it, USPS seemed to lose the package. Jouous refused to help or ship another refill and insisted that I must wait for the refill. Add the 11 days since the shipped my refill to the 3 weeks and I have been without medication for a month, so far. Of course, they were happy to charge me the full amount for March, even though I dont have - and will not geet a refill in March. Bring this up to them and they don't care - in fact, they get annoyed when I ask or "complain" about the refill issues. Do the math on the late refills for my treatment and I have paid for almost 3 months of treatment and I didnt have any medication. So they charge like clockwork - but they dont deliver like clockwork.

No Joy in Joyous. For some the program appears to work, (or employees write reviews) sadly most are taken advantage of. The company always responds with pleasantries, states of of intent to improve, yet simply they are not improving. Never has Joyous outlined their "steps to improve". Getting involved with this company has the potential to worsen all conditions you are seeking medical care for. This company has few employees likely the founders are running and ruining it all. Their business model is simply to contract out all -in essence this organization is just a general contactor. They sell your information to doctors that prescribe. They give your information to 'other" "partners" to maintain an Artificial Intelligence database. The company goes through great lengths to not provide actual program support,..,they even state the ONLY means of contact or communication is via text or email. The company response to both text or e-mail is only canned comments that fail to address the reason for contact by the patient. Never fear though,.....they are always "working" on improvements.....yet the success of alleged work is NOT noticable. Joyous manages a community forum for their patients. This forum is FULL of customer issues, complaints, and concerns. Joyous has never "stepped up to the plate" and resolved or mitigated any issues in this forum. When a company practices open deceit, just imagine how crooked they are behind the scenes and their patients back.....these are doctors who under oath promised to do no harm. Joyous has inflicted more harm and emotional distress than necessary. In essence, the company provides you a doctor, that you will never be able to contact except through Joyous. Does that sound bizarre, imagine having a doctor that you can only contact through Joyous, most of these "doctors" are unable to be found when searching their credentials......shady at best. Another interesting fact,...Joyous does not post their doctors on their website either.....exactly what are they hiding?????

Joyous was great at first, but now that support has stopped answering, it's an absolute no go. Check out their community - patients are having nothing but problems. If i wasn't already a patient for months, I'd think joyous was a scam. It's only a matter of time before this turns into a legal matter.

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This seemed like such a wonderful program, and I was really looking forward to giving it a try. I had already been approved for IV treatments previously, but my concerns of being bipolar 2 and triggering a manic episode worried me. Microdosing seemed the best option to alleviate those fears... However, my experience with their healthcare "professional," was degrading. In particular, concerning my medication management. I felt my honesty was doubted and severely questioned when there was a discrepancy in my medication list, which had been updated to reflect that I was no longer taking certain medications. Furthermore, despite having been on a low dosage of Adderall for six years with quarterly medical supervision, I faced unwarranted skepticism about not conducting daily blood pressure checks. I don't need to check it daily, I have on record, every single BP test I have had and while I understand the necessity for an "official letter" from my psychiatrist stating that he is aware of me seeking a low dosage Ketamine prescription/treatment, the overall approach and the insistence on additional medical documentation, along with "proof" of my condition left me feeling unfairly treated, as if I was lying about my diagnosis and medications. I cannot recommend this company as the matter in which I was treated was rather reprehensible. I have been in an uphill battle with depression and anxiety all my life. No one deserves to go through that kind of interrogation just for seeking additional options and help. This is why people are afraid to talk openly and sincerely about their mental health issues, stigma and retribution.

DO NOT Do business with joyous. Use their competitors. They are so automated that they will not help you. They charged me every month for 6 months and only got my medicine to me 3 times. I tried to get ahold of them and you get NOTHING. There is no number to call just text or email even though they say we are here for you. Then they try to say we got a hold of you via email which by law is not getting ahold of you it has to be in writing or on the phone with the verified person ( there is actual case law on this).So go to their competitors like MINDBLOOM or CHOOSEKETAMINE.COM so you don't get almost $400 stolen from you by the people that say that they are there to help you

I found their intake form to be inadequate and buggy. In the end, they told me I wasn't a good fit and wouldn't tell me why after I asked for specifics and that I could elaborate on a few things if they wanted - after setting an appointment time to talk to someone. That's not very helpful nor kind. I think their process must be very cookie cutter and inflexible when there is no one to talk to and their form cut out on me. They actually sent me a text about my sleep medications. I never indicated on their form that I was taking them. Ironically, Better U, who I had passed up, called methe same day and said taking it every day builds tolerance and dependence. I think their idea with more limited use and guided counseling sounds healthier and more like a real integrated experience. I think this company might want people on this stuff indefinitely?

After 3 months of trial and error, my prescriber elevated my dose to 120mg but I only had the 60mg troches and was more than half way through my supply for the month. My persriberbtold me to take 2 of the 60’s and my 120mg script would arrive so I would not run out. It never came until 12 days later. I reported I was out. The 129mg arrived and while it was finally working and I began to feel amazing, I had issues with potency from troche to troche. As a result, I occasionally took my 120mg and 20mg corner to get consistency. When I reported this to them, the form they sent me to fill out failed to work 3 times. After reporting this issue, I was cut from the program. Left high and dry and no option or discussion to be had with them. A total and absolute wast of my time, my money and now a brutal blow to my state of mind/mental health. I’m not worse off than when I started. Do yourself a favor and find another option…if you can and can afford it. The alternative option they finally did offer is $980. Way to go, Joyous…I’m glad you guys are happy. My metal h wee path is now set back months if not years.