Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Response from Joyous - Low-Dose Ketamine TreatmentApr 25, 2024

Thank you for bringing this to our attention, and we're truly sorry to hear about your experience. It's important to us that our cancellation process is as straightforward as accessing our treatments. We have sent a request for further information so we may send the Cancellation Link and resolve this matter quickly. We value your peace of mind and are committed to ensuring that your experience with Joyous ends as respectfully as it began. Again, we apologize for the inconvenience and stress caused, and look forward to making things right. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentApr 22, 2024

Thank you for taking the time to share your feedback. We're truly sorry to hear about your disappointing experience and the frustration it has caused. We want to ensure that your concerns are addressed promptly and thoroughly. So we have sent a request for you to provide your info so we can learn more and resolve anything needed. If your requests were sent over the weekend, please note the Care Team is available to process requests Monday to Friday from 9am-5pm PST. Your feedback is crucial for us to improve our services, and we appreciate you bringing these issues to our attention. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentApr 22, 2024

Thank you for sharing your experience, and we sincerely apologize for the difficulties you encountered. It's clear we fell short in delivering the attentive service. We are taking your feedback seriously and are reviewing our communication and scheduling processes to ensure they meet our standards for timeliness and empathy. It's encouraging to hear that your second appointment was more positive, but it's unacceptable that the follow-up and ongoing communication did not meet expectations. We are addressing this internally to prevent future occurrences. We would appreciate the opportunity to discuss this further with you to better understand. Please reach out to us directly at https://www.joyous.team/joyous-experience, and we will ensure your concerns are heard and addressed promptly. Thank you again for your feedback. It is crucial in helping us improve and ensure that we provide a supportive and effective service. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentApr 16, 2024

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet the supportive and personal approach we strive to provide. We understand the importance of human connection, especially when it comes to mental health support, and we are disheartened that we fell short of this expectation for you. We are taking your concerns seriously and are currently reviewing our support process to ensure that our team can provide a more personalized and responsive service. If you would like to share further details with us directly, please feel free to do so here https://www.joyous.team/joyous-experience. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentApr 15, 2024

We're very sorry to see you are unhappy and we take allegations of this nature very seriously and are committed to transparency and compliance with all regulations. We would appreciate the opportunity to discuss your specific concerns and address any misunderstandings. Please contact us directly so we can better understand your experience and strive to resolve any issues. Thank you for your feedback, and we hope to hear from you soon. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentApr 8, 2024

We are sorry to hear you have not received your package and have sent a request for further information. Please complete this request so that we can further assist. Please note the Care Team is happy to help with all logistical needs Monday-Friday 9am to 5pm PST. You can contact them via Email them [email protected] or TEXT (844) 774-0909. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentApr 4, 2024

Hello, we’re sorry to hear you haven’t heard back from our team yet. Our Care Team is working diligently to catch up on the recent influx of messages, but you can reach us via text or email. We have requested more information so we can find your account and assist with any questions or concerns you have. Once we receive that, a member of our care team will reach out to you directly. We are always working to improve our services, so if you’d like to share additional feedback to our team, you can do so at https://www.joyous.team/joyous-experience Thank you, The Joyous team

Response from Joyous - Low-Dose Ketamine TreatmentApr 1, 2024

We’re really concerned to hear about your recent experience with the medication and the differences you've noticed. It’s crucial to us that you receive the highest quality care and treatment, so this feedback is taken very seriously. We’d like to investigate this matter promptly to ensure that you receive medication that meets your needs and our standards. Therefore, we have sent you a request for further information. Please feel free to share further information here so that our Care Team can look further into this: https://www.joyous.team/joyous-experience . Thank you for bringing this to our attention, and we apologize for any distress or inconvenience this may have caused. ~Best, Joyous Team