Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Response from Joyous - Low-Dose Ketamine TreatmentJun 3, 2024

We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment you’ve encountered. Your trust is incredibly important to us, and we deeply regret any confusion or misunderstanding regarding your subscription and cancellation process. We want to make things right for you. Please allow us to investigate this issue further. We have sent a request for further info and you may share further details here as well https://www.joyous.team/joyous-experience. We will review your case thoroughly. Thank you for bringing this to our attention. We are committed to improving our services and ensuring that our policies are clear and fair. We appreciate your patience as we work to address your concerns. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentMay 30, 2024

We are deeply sorry to hear about your experience and sincerely apologize for the inconvenience you’ve faced. This is not the level of service we strive to provide. We understand your frustration with the delayed shipment and lack of communication. Please allow us to address your concerns immediately. We have sent a request for further info and you can also share further details with us directly here https://www.joyous.team/joyous-experience. Your feedback is invaluable, and we are committed to improving our services. Thank you for bringing this to our attention, and we hope to make things right for you. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentMay 21, 2024

Thank you for your feedback. We're sorry to hear about your experience. Our services run on a monthly subscription, which continues recharging until properly requested to cancel. We regret any inconvenience caused. While we primarily use email and text for support, our Care Team aims to respond within 1-2 business days. Please contact the Care Team at [email protected] or TEXT (844) 774-0909 so we can work with you to resolve this issue. Thank you for your understanding and apologies again for the negative experiences.~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentMay 20, 2024

Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we apologize for the inconvenience and stress this has caused you. Your mental health and satisfaction are our top priorities. We take your concerns seriously and want to make things right. Please describe your experience in further detail here https://www.joyous.team/joyous-experience. We appreciate your patience and the opportunity to improve our services. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentMay 15, 2024

Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience. At Joyous, we prioritize the professionalism and training of our staff. We are committed to ensuring all our medical professionals are fully licensed and equipped to handle patient care sensitively and effectively. We also take data protection seriously and adhere to HIPAA, DEA, and FDA protocols to safeguard all information. Please reach out to us directly at https://www.joyous.team/joyous-experience, as we would appreciate the opportunity to discuss this further and address your concerns to restore your confidence in our services. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentMay 13, 2024

Thank you for sharing your experience with us. We're truly sorry to hear about your negative experience with one of our Providers. Your feedback is invaluable to us as it helps us improve our services. We deeply regret any discomfort or distress caused during your consultation. It's disheartening to learn that you felt misunderstood and dismissed, especially when seeking help for managing depression and its associated symptoms. We understand the significance of a compassionate and supportive approach, especially when discussing sensitive topics like eating habits and mental health. Please know that we take your concerns seriously, and we're actively reviewing our processes and protocols to ensure that all our patients receive the empathy, understanding, and quality care they deserve. Your feedback serves as a reminder for us to continuously strive for excellence in our services. Thank you once again for sharing your feedback with us and we hope to learn more if you are willing to share further details here https://www.joyous.team/joyous-experience. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentMay 9, 2024

We're sorry to hear about the trouble you've encountered with our subscription service. We understand you signed up for our month-to-month services but were still charged despite not receiving services. This oversight falls short of our commitment to providing a seamless experience. We're eager to make things right. Could you please share more details https://www.joyous.team/joyous-experience. We're dedicated to resolving this promptly and ensuring your satisfaction. Thank you for your understanding. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentApr 30, 2024

Thank you for sharing your concerns, and we apologize for any frustration you've experienced. Regarding the missing shipment, once medications leave our pharmacy, they are under the care of the courier, and legal ownership of the name stated on the package. Policy requires a police report to address potential theft, ensuring we comply with federal/state legal and safety standards. We are constantly working to improve our communication and would value the opportunity to discuss your concerns directly. Please share further details directly here https://www.joyous.team/joyous-experience and we will make every effort within our abilities to resolve this matter. ~Best, Joyous Team