Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Response from Joyous - Low-Dose Ketamine TreatmentJun 12, 2024

Thank you for taking the time to share your feedback. We appreciate your insights and are sorry to hear about your concerns and experience with our services. While we leverage AI and technology to enhance efficiency and accessibility, we assure you that our medical team of experienced professionals is deeply involved in every step of the treatment process. The use of AI is meant to support, not replace, the personalized care provided by our human staff. In addition, we understand the importance of timely delivery and accurate dosage. Your experience is concerning, and we are actively working to address these areas. Also, we recognize a face-to-face approach may be preferable for some, especially those who are do not prefer the integration of newer technology in their treatment. We hope you find a treatment option that better suits your needs and provides the type of care and attention you prefer. Thank you again for your feedback, as it helps us improve our services. If you have any further questions or would like to share further details about your experience, feel free to reach out to us directly here https://www.joyous.team/joyous-experience . ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentJun 10, 2024

We appreciate you taking the time to share your experience with us, and we're truly sorry to hear that you had a negative encounter. First, we would like to clarify that we are a tele-health company, and in-person appointments or home visits are not part of our service model. This allows us to provide convenient and accessible healthcare to our patients from the comfort of their homes. Regarding the communication you received, we understand that too many messages can be overwhelming. Our intention is to be as communicative as possible to ensure that our patients are well-informed about their appointments and any important updates. We are continuously working to find the right balance and will take your feedback into account to improve our notification system. As for the consultation experience, it is standard practice to ask about blood pressure, especially if there's an indication it might be high. Since we operate remotely, we rely on patients to have basic health monitoring equipment, such as a blood pressure monitor, to provide accurate information. This helps our medical professionals provide the best possible care. We apologize if this was not clearly communicated during your consultation. Also, we are saddened to hear that you felt the interaction was unprofessional. Our goal is to provide a supportive and respectful experience. We will review this incident to ensure our team maintains the highest standards of professionalism and care. If there's anything specific we can do to address your concerns or improve your experience, please share here https://www.joyous.team/joyous-experience.Thank you and our sincerest apologies again. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentJun 6, 2024

We sincerely apologize for the inconvenience and frustration you experienced. Your feedback is very important to us. To clarify, we require all patient forms to be completed before appointments to ensure we can provide the best care possible. In some cases there are issues with the paperwork prior to an appointment, including if the paperwork was completed, technical issues may lead to cancellations. We understand how this can be disappointing and are working to improve our communication and support systems to prevent such occurrences in the future. We apologize for the difficulties you encountered in trying to reach us. Our aim is to make the process as smooth and efficient as possible, and it's clear we fell short in your case. We're actively working on enhancing our communication channels to better our services. Thank you for bringing these issues to our attention. If you have any further details you wish to share with us directly, please share here https://www.joyous.team/joyous-experience. We hope to have the opportunity to regain your trust and provide you with the care and service you deserve. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentJun 6, 2024

We have sent a request asking for further information. Please respond to his request so we can assist you within the best of our ability. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentJun 5, 2024

We are very sorry to hear about your negative experience, and we sincerely apologize for the frustration. We have sent a request for further information to address your concerns directly and ensure you receive the assistance you need. You can also share further info with us directly here https://www.joyous.team/joyous-experience. Thank you and we look forward to resolving this matter. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentJun 5, 2024

We are truly sorry to hear about your frustrating experience. Your feedback is crucial to us, and we sincerely apologize for the inconvenience you've faced. We understand how important it is to have reliable and responsive customer support. We are actively working on improving our communication methods as we continue to grow our team. To address your immediate concern about updating your credit card number, we sent you a request for further info so we can assist you promptly. We are committed to resolving this issue for you and improving our overall service. Thank you for your patience and understanding. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentJun 4, 2024

We are sorry to hear about your experience and sincerely apologize for the issues you've faced. Your feedback is important to us, and we take all concerns very seriously. Our team has immediately investigated the issues you’ve raised in your reviews as we are dedicated to providing compassionate care and abiding by our strict safety protocols and all legal regulations. It’s important to highlight that in order for us to safely and effectively help as many patients who need care as possible, we require all patients to sign a ketamine treatment contract before starting the program, ensuring that they will adhere to our treatment and safety protocols. When Joyous patients need to be discharged, we do so thoughtfully and ensure that our Care Team is in communication about reasoning along with sending a discharge letter. Separately, it is against our company and healthcare ethics to allow illegitimate reviews for the sake of higher ratings. We are grateful to those who have shared their positive experiences online and fully accept that everyone's experience will be unique. We have absolutely not allowed fake positive reviews, nor have we removed any legitimate negative reviews from our profiles. We sincerely apologize for the distress this situation has caused and a member of our Care Team will reach out to you directly about your specific situation if they haven’t already. Thank you and wishing you well on your continued journey. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentJun 3, 2024

We are deeply sorry to hear about your experience and sincerely apologize for the issues you've faced. This feedback is concerning and not reflective of the service we aim to provide. Please allow us to address your concerns immediately. We take the consistency and quality of our services very seriously and will investigate the issues you've raised. Additionally, we are working to improve our customer service to ensure that your messages are read and responded to promptly by our growing team. We have sent a request for further info and you can also share further details directly with us here https://www.joyous.team/joyous-experience. Your satisfaction is important to us, and we want to make things right. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve. ~Best, Joyous Team